Summer 2027 Internship - Consumer Banking (Customer Care)

Ally; Charlotte (NC); Hybrid; USD 34,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

Housing assistance

Market-competitive pay

Total Rewards benefits

Job summary

Ally offers a paid 11-week internship in Charlotte, NC, designed to move students from education to hands-on experience within the Customer Care & Operations space. Interns will work 40 hours a week with a mix of in-office and remote days, gaining exposure to operations, digital strategy, and customer experience.

The program includes mentoring, networking, and potential pathways to full-time roles after graduation.

Qualifications

• Rising Junior or Senior in a full-time undergraduate program.
• Excellent leadership, interpersonal and communication skills.
• Available for the full duration of the internship program.
• Eligible to work in the US for any employer without sponsorship now or in the future.
• A passion for the financial services and technology industry is strongly preferred.

Responsibilities

• Analyze operational performance and identify process improvements.
• Assist initiatives that improve customer and employee experience.
• Engage with diverse teams across the company.
• Lead an end-of-assignment presentation.

Skills

Leadership

Communication

Interpersonal skills

Industry passion

Education

High school diploma or GED

Undergraduate student (rising junior/senior)

Job description

Charlotte, NC

Full time

R2600529

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

Work Schedule : Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

At Ally, we’re in the business of putting people first, and we’ve been doing just that for over 100 years. Our mission isn’t performative either: we show up for our customers when it comes to their financial needs. We’re making banking smarter and simpler while serving our communities. We value and encourage the mantra of working better together.

That’s where you come into play. Test drive the tools in your educational toolbox and learn some new skills along the way with an 11‑week paid internship with us. Your internship with Ally will move you from educated to experienced.

The Ally Internship Program guides and mentors students with development opportunities and experiences that support your career interests while also driving the business forward. You will have the opportunity to connect with diverse teams and functions across the company. You will interact with Ally’s leadership and learn from their personal successes. You will gain the experience to know what it means to be an Ally!

The Work Itself

As part of our Internship Program, you will have an opportunity to:

Have hands on experience and project-based work

Attend Orientation, Executive Speaking Series, and learning sessions as an Intern cohort

Participate in Mentoring Program and Giving Back Events

Network with your peers, your team, and those Allys you find interesting

Lead an end of assignment presentation

The Details

Internship Program Timing: May 21 - July 31, 2027 (tentative)

40 hours each week with a mix of in-office and remote working days

Project-based work

Market competitive hourly compensation and a sign-on bonus, as well as financial housing assistance for those who qualify

Successful interns will have the opportunity to return to Ally in an Early Talent Program or full-time role, or to a second internship, depending upon graduation timing.

The Work Itself

Consumer Banking

Consumer Banking is all about the customer. As a summer intern within the Customer Care & Operations organization at Ally, you will play a key role in one of the bank's core values: building trust with our customers.

Intern Key Experiences

Support the Deposit and Invest Customer Care leadership team by analyzing operational performance, identifying process improvement opportunities, and assisting with initiatives that improve the customer and employee experience. Real-world experience working on a pivotal initiative with measurable business value.

Exposure to operations, digital strategy, and customer experience compose in a leading digital bank with opportunities to develop problem-solving, communication, and stakeholder leadership skills.

The Skills You Bring

Required qualifications.

Rising Junior or Senior (during the time of internship) in a full-time undergraduate program.

Excellent leadership, interpersonal and communication skills.

Available for the full duration of the internship program.

Eligible to work in the US for any employer without sponsorship from the company now or in the future.

A passion for the financial services and technology industry is strongly preferred.

Preferred qualifications.

Communication & Storytelling- Intern will develop professional skills in stakeholder communication, business case development, and presentation to leadership.

Multi-tasking & Prioritization - Intern will learn how to identify, assess, and propose pivotal initiatives sought at improving digital adoption and reducing friction in the customer journey.

Critical thinking - Intern will learn more about the end-to-end experience for Ally's customers and how Deposits and Invest Servicing plays a part in the overall journey.

Minimum Qualifications

0+ years of experience

High school Diploma or GED equivalent

How We’ll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).

Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.

Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.

Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Other Compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com .

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email [e-mail] with details of your accommodation request.

Base Pay Range

$25.00 - $29.00

An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation

This position is eligible to participate in our annual incentive plan.

We all work better as allies. Join a team that thrives on doing it right - whether we're helping people live their best financial lives or helping each other grow in our careers.

We're a leading financial services company serving over 11M customers through banking, auto financing, insurance and investment services. Our team's approach of celebrating differences and lifting each other up is consistently recognized on Fortune's 100 Best Companies to Work For list. Here, you'll find people who care about doing work that matters and making an impact in the communities we serve. Good enough is never enough for us - we're always looking for ways to be better, together.

CCPA Notice (https://www.ally.com/content/dam/pdf/corporate/ally\careers\ccpa\disclosures\ca_residents.pdf)