Summer 2027 Intern - Pro Serve Strategy & Change Management

Salesforce; Illinois; On-site; USD 28,000 - 39,000; Part time

Benefits offered by this job

Mentorship programs

Talent development courses

Job shadowing

Job summary

Salesforce invites university interns to join Futureforce University Recruiting in the AMERS Professional Services domain. You will work on real projects, receive mentorship, and build practical experience shaping AI-powered client outcomes.

This fixed-term internship combines learning with hands-on impact across strategy, change management, and project delivery. You'll gain exposure to strategic planning, data analysis, and knowledge management while collaborating with global teams.

Qualifications

• Enrollment status: undergraduate student with Spring 2027 graduation.
• Strong interest in AI, Generative AI, and how agentic workflows are transforming modern business functions
• Takes initiative, adapts quickly in fast-paced environments - comfortable with ambiguity and eager to iterate based on feedback
• Analytical business and data analysis skills with sharp attention to detail and the ability to manage multiple priorities
• Industry curiosity about professional services, enterprise technology, and how large consulting organizations operate
• Working knowledge of Google Workspace and Slack
• Clear, confident communicator who works effectively in team environments and across stakeholders

Responsibilities

• Strategic planning & execution: translate leadership vision into clear, executable plans and document outcomes.
• Change management: design and support regional change strategies and track adoption.
• Project management: maintain timelines, organize deliverables, and ensure cross-functional alignment.
• Content creation & communications: shape the voice of AMERS Professional Services and draft executive communications.
• Data analysis & reporting: turn operational data into insights and produce visuals for leadership.
• Process documentation & knowledge management: maintain process docs and self-serve resources.

Skills

AI curiosity

Self-starter

Analytical thinking

Industry interest

Tech proficiency

Communication

Education

Undergrad degree

Tools

Google Workspace

Slack

Job description

About Futureforce University Recruiting

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

Job Category

Fixed Term & Temporary

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Organization & The Team

Salesforce Professional Services is the most dynamic consulting organization in the ecosystem, uniquely positioned to deliver outcomes on the Salesforce platform and lead customers through the next era of AI-powered, Agentic business transformation. The AMERS Strategy & Change Management is a small, high-impact team sitting at the center of it all - driving strategic planning, leading large-scale change adoption, fostering an environment where our consultants can do their best work. If you thrive in high-visibility, highly dynamic environments where you create strategic clarity and meaningful impact - this is the team for you.

Projects & Learning Opportunities as an Intern on the Team:

• Strategic Planning & Execution - Translate leadership vision into clear, executable plans. Get the opportunity to hear leaders discuss strategic priorities firsthand and produce the documentation that drives downstream clarity.
• Change Management - Design and support regional change strategies by researching best practices, building process documentation, and tracking adoption to ensure initiatives land in the field
• Project Management - Keep cross-functional work on track by managing timelines, organizing deliverables, and maintaining communication across regional teams and strategy functions
• Content Creation & Communications - Shape the voice of AMERS Professional Services by supporting podcast research, drafting executive communications, and building narratives around AI transformation and delivery outcomes
• Data Analysis & Reporting - Turn operational data into insight by supporting modeling exercises, building basic visualizations, and preparing presentation-ready materials for leadership review
• Process Documentation & Knowledge Management - Build the organizational memory of the team by creating, updating, and maintaining process documentation, training materials, and self-serve resources for AMERS Professional Services

Qualifications:

• Enrollment Status - Currently pursuing an undergraduate degree in Business, Technology, or a related field (Spring 2027 graduation)
• AI & Agentic Curiosity - Strong interest in AI, Generative AI, and how agentic workflows are transforming modern business functions
• Self-Starter Mindset - Takes initiative, experiments with new approaches, and adapts quickly in fast-paced environments - comfortable with ambiguity and eager to iterate based on feedback
• Analytical Thinking - Solid business and data analysis skills with sharp attention to detail and the ability to manage multiple priorities simultaneously
• Industry Interest - Genuine curiosity about professional services, enterprise technology, and how large consulting organizations operate
• Technical Proficiency - Working knowledge of Google Workspace (Docs, Sheets, Slides, Drive) and Slack
• Communication & Collaboration - Clear, confident communicator who works effectively in team environments and across stakeholders

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.