Summer 2027 Intern - Pro Serve Strategy & Change Management

Salesforce; Chicago (IL); On-site; USD 35,000 - 50,000; Part time

Job summary

Salesforce, Inc. invites undergraduates to join Futureforce University Recruiting as an intern on the AMERS Professional Services team. Gain hands-on experience on real projects that influence business operations and contribute to AI-driven transformations.

You will participate in strategic planning, change management, and project coordination while developing documentation, analytics, and stakeholder communications. Join a global program with mentorship and learning opportunities.

Qualifications

• Enrollment status: currently pursuing an undergraduate degree (Spring 2027 graduation).
• Strong interest in AI, Generative AI, and agentic workflows transforming business functions.
• Takes initiative, experiments with new approaches, and adapts quickly in fast-paced environments.

Responsibilities

• Engage in Strategic Planning & Execution to translate leadership vision into executable plans.
• Support Change Management by researching best practices and tracking adoption.
• Assist Project Management by organizing timelines, deliverables, and cross-functional communication.
• Create content and communications to shape the voice of AMERS Professional Services and document AI transformation outcomes.
• Turn operational data into insight through modeling, visuals, and leadership-ready materials.
• Develop and maintain process documentation, training materials, and self-serve resources.

Skills

AI & Agentic Curiosity

Self-Starter Mindset

Analytical Thinking

Industry Interest

Technical Proficiency

Communication & Collaboration

Education

Undergraduate degree (Business/Tech related)

Job description

About Futureforce University Recruiting

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. About Futureforce University Recruiting Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

Job Category Fixed Term & Temporary

Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Organization & The Team

Salesforce Professional Services is the most dynamic consulting organization in the ecosystem, uniquely positioned to deliver outcomes on the Salesforce platform and lead customers through the next era of AI-powered, Agentic business transformation. The AMERS Strategy & Change Management is a small, high-impact team sitting at the center of it all — driving strategic planning, leading large-scale change adoption, fostering an environment where our consultants can do their best work. If you thrive in high-visibility, highly dynamic environments where you create strategic clarity and meaningful impact — this is the team for you.

Projects & Learning Opportunities as an Intern on the Team

• Strategic Planning & Execution — Translate leadership vision into clear, executable plans. Get the opportunity to hear leaders discuss strategic priorities firsthand and produce the documentation that drives downstream clarity.
• Change Management — Design and support regional change strategies by researching best practices, building process documentation, and tracking adoption to ensure initiatives land in the field
• Project Management — Keep cross-functional work on track by managing timelines, organizing deliverables, and maintaining communication across regional teams and strategy functions
• Content Creation & Communications — Shape the voice of AMERS Professional Services by supporting podcast research, drafting executive communications, and building narratives around AI transformation and delivery outcomes
• Data Analysis & Reporting — Turn operational data into insight by supporting modeling exercises, building basic visualizations, and preparing presentation-ready materials for leadership review
• Process Documentation & Knowledge Management — Build the organizational memory of the team by creating, updating, and maintaining process documentation, training materials, and self-serve resources for AMERS Professional Services.

Qualifications

• Enrollment Status — Currently pursuing an undergraduate degree in Business, Technology, or a related field (Spring 2027 graduation)
• AI & Agentic Curiosity — Strong interest in AI, Generative AI, and how agentic workflows are transforming modern business functions
• Self-Starter Mindset — Takes initiative, experiments with new approaches, and adapts quickly in fast-paced environments — comfortable with ambiguity and eager to iterate based on feedback
• Analytical Thinking — Solid business and data analysis skills with sharp attention to detail and the ability to manage multiple priorities simultaneously
• Industry Interest — Genuine curiosity about professional services, enterprise technology, and how large consulting organizations operate
• Technical Proficiency — Working knowledge of Google Workspace (Docs, Sheets, Slides, Drive) and Slack
• Communication & Collaboration — Clear, confident communicator who works effectively in team environments and across stakeholders

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.

Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• an employee stock purchasing program

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Salary and Compensation

The typical base salary range for this position is $31 - $31 per hour. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.