Summer 2027 Intern - PMO - Project Management Office (Hybrid)

American Family Insurance; Madison (WI); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Housing bonus potential

Hybrid work model

Job summary

American Family Insurance is offering a PMO Department intern position in Madison, WI for a 10 to 14 week summer program that starts in mid to late May and ends in August. You will support Sales Performance, Insights & Operations with planning, coordination and process improvements while gaining exposure to core business operations and strategic priorities.

You will work on meetings, agendas, decisions, and cross-functional collaboration, with opportunities for networking and coaching.

Qualifications

• Must be pursuing a Bachelors, Masters, or PhD.
• Major/program must align with internship role.
• Strong organizational and project coordination skills.
• Ability to manage multiple priorities and meet deadlines.
• Effective written and verbal communication skills.
• Collaboration and relationship-building across teams.
• Problem-solving and critical thinking mindset.
• Attention to detail and follow-through.
• Ability to facilitate meetings, document decisions, and track action items.
• Interest in sales, customer experience, operations, and business strategy.
• Proficiency with Microsoft 365 tools (Outlook, Teams, PowerPoint, Excel, Word, Copilot).
• Adaptability and willingness to learn in a fast-paced environment.

Responsibilities

• Develop an understanding of our business, corporate culture and structure to support your work.
• Contribute creative ideas and strategic approaches in response to changing situations.
• Support project managers with planning, coordination, and execution of key business initiatives.
• Track project milestones, action items, risks, and dependencies to help keep projects on schedule.
• Coordinate meetings, prepare agendas, document decisions, and follow up on action items.
• Collaborate with cross-functional teams to gather information and support project deliverables.
• Assist with process improvement efforts and the implementation of operational best practices.
• Prepare project status updates, presentations, and communications for stakeholders.
• Contribute to initiatives focused on sales, service, operational effectiveness, and business growth.

Skills

Project coordination

Time management

Written communication

Verbal communication

Cross-functional

Problem solving

Attention to detail

Meeting facilitation

Sales understanding

Microsoft 365

Education

Pursuing Bachelor's/Master's/PhD

Tools

Microsoft 365

Job description

An internship with American Family Insurance is a great opportunity to build your skillset and explore your career interests. Our summer student internship is a 10 to 14 week program that starts in mid to late May and ends in August. During your internship, you'll work on impactful projects that make a difference at our company, with our customers, and in our communities. You'll also gain exposure to different areas of our business and have numerous opportunities for networking and coaching. Interns may be eligible for a one-time hiring bonus to assist with housing costs depending upon proximity to an AmFam office location. Compensation Minimum: $25.00 Compensation Maximum: $25.00 As a PMO Department intern, you will support the Sales Performance, Insights & Operations team through projects and initiatives focused on sales, service, operational effectiveness, and business growth. You will assist with planning, coordination, process improvements, and cross-functional collaboration while gaining exposure to key business operations and strategic priorities.**Primary Accountabilities** * Develop an understanding of our business, corporate culture and structure to support your work.* Contribute creative ideas and strategic approaches in response to changing situations.* Support project managers with planning, coordination, and execution of key business initiatives.* Track project milestones, action items, risks, and dependencies to help keep projects on schedule.* Coordinate meetings, prepare agendas, document decisions, and follow up on action items.* Collaborate with cross-functional teams to gather information and support project deliverables.* Assist with process improvement efforts and the implementation of operational best practices.* Prepare project status updates, presentations, and communications for stakeholders.* Contribute to initiatives focused on sales, service, operational effectiveness, and business growth.**Specialized Knowledge & Skills Requirements*** Must be pursuing a Bachelors, Masters, or PhD.* Major/program must align with internship role.* Strong organizational and project coordination skills* Ability to manage multiple priorities and meet deadlines* Effective written and verbal communication skills* Collaboration and relationship-building across teams* Problem-solving and critical thinking mindset* Attention to detail and follow-through* Ability to facilitate meetings, document decisions, and track action items* Interest in sales, customer experience, operations, and business strategy* Proficiency with Microsoft 365 tools (Outlook, Teams, PowerPoint, Excel, Word, Copilot)* Adaptability and willingness to learn in a fast-paced environmentBest-Fit Student Backgrounds* Business Administration* Project Management* Marketing* Management Information Systems (MIS)* Operations Management* Communications* Finance or Economics* Organizational Leadership* Strongly prefer candidates graduating in August 2028 or later.**Travel Requirements** • Up to 10%.### Additional Information* To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.* Offer to selected candidate will be made contingent on the results of applicable background checks* Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions* Sponsorship will not be considered for this position unless specified in the posting Due to the nature of this role, we are unable to consider candidates who may require visa sponsorship. Work Location:This role will be Hybrid work. Work location for this role is Madison, WI. #LI-HybridWe provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.