Summer 2027 Intern- Communications Specialist-IT

Federal Reserve Board; Washington (District of Columbia); On-site; USD 36,000 - 41,000; Full time

Job summary

The Federal Reserve Board invites qualified students to participate in an internship within the M365 Platform Support Team. The role focuses on governance, communication, and lifecycle management for Microsoft 365 products, including Teams and SharePoint Online.

You will collaborate with engineers, analysts, and product owners to deliver clear, actionable communications. Interns receive supervision and regular check‑ins, with pay aligned to credit hours.

Qualifications

• Enrolled in an undergraduate or graduate degree program and returning to continue studies after the internship.
• 0 years of experience or less.
• Internships are paid, salaries commensurate with credit hours.
• Internships may be in‑person, remote or hybrid depending on team needs.
• U.S. citizens only.
• Must be currently enrolled and returning to continue studies after the internship (e.g., graduates Aug 2027 or later).

Responsibilities

• Developing internal communications including announcements, user guides, service updates, newsletters, and governance messaging.
• Supporting governance authoring including policy pages, process documentation, onboarding materials, and content for IT channels.
• Assisting with annual validation for M365 assets (Teams, SharePoint Online, Shared Mailboxes) including ownership, permissions, lifecycle, and compliance.
• Coordinating and documenting the FISMA support process for products managed by the team.
• Creating or updating knowledge base content, process diagrams, checklists, or user-facing help materials.
• Supporting ad hoc communications and documentation needs for stakeholders and leadership.

Skills

Written communication

Verbal communication

Information structuring

Organizational skills

Analytical skills

Attention to detail

Education

Undergrad/Grad student

Tools

Microsoft 365

Job description

Always verify and apply to jobs on the official Federal Reserve Board career site or through verified Federal Reserve Board social media channels.

Minimum Education

Enrolled in an undergraduate or graduate degree program at an accredited university and returning to continue studies after the internship.

Minimum Experience

0

Summary

The Federal Reserve Board (Board) provides students opportunities for career success. The Board’s Internship program is designed to provide valuable work experience for undergraduate and graduate students considering careers including, but not limited to, economics, finance and accounting, information systems, and data analysis. The Board believes that by combining academic endeavors with project‑related work experience, qualified and capable college students can gain the practical knowledge need in a competitive global job market. Internships are paid positions with salaries commensurate with credit hours; internships may be in‑person, remote or hybrid, depending on the needs of the team. Employment in the Board’s internship program is granted to U.S. citizens. Applicants must be currently enrolled in an undergraduate or graduate degree program at an accredited university and returning to continue studies after the internship. Interns receive a syllabus or research project plan outlining their projects and goals for the internship. Interns are assigned a supervisor or mentor to guide them through their internship, and regular check‑in meetings with their manager to manage performance expectations and assist with learning goals. Interns have access to a wide range of training programs and events for professional development purposes.

Overview Of Division, Section, And Team

The intern will join the M365 Platform Support Team within the Division of Information Technology. The team is responsible for governance, communication, and lifecycle management for Microsoft 365 products, including Teams, SharePoint Online, Exchange Online, and related collaboration tools. The intern will collaborate with engineers, analysts, and product owners to ensure users receive clear, consistent, and actionable communications while helping the team maintain compliance and operational accuracy.

Expected Projects

• Developing **internal communications**, including announcements, user guides, service updates, newsletters, and governance‑related messaging.


• Supporting **governance authoring**, including drafting or updating policy pages, process documentation, onboarding materials, and content for IT communication channels.


• Assisting with the **annual validation process** for M365 assets such as Teams sites, SharePoint Online sites, and Shared Mailboxes—helping confirm ownership, permissions, lifecycle status, and compliance requirements.


• Helping coordinate and document the **FISMA support process** for products managed by the team, including gathering required evidence, tracking tasks, and organizing updates for compliance reviewers.


• Creating or updating **knowledge base content**, process flow diagrams, checklists, or user‑facing help materials.


• Supporting ad hoc **communications and documentation needs**, including preparing materials for stakeholders, leadership, or organizational websites.

Suggested Major/Minor

• Communications


• Technical Communication / Professional Writing


• Information Science / Information Management


• Public Relations / Marketing


• English / Journalism


• Business Administration (with communications or operations focus)

Required Skills And Knowledge

• Strong written and verbal communication skills, with the ability to tailor messages for different audiences.


• Ability to structure information clearly and produce high‑quality documentation.


• Comfort learning technical concepts and translating them into user‑friendly language.


• Strong organizational and analytical skills.


• Attention to detail and ability to manage multiple tasks simultaneously.

Preferred Skills

• Experience creating or editing governance, policy, or process documentation.


• Familiarity with Microsoft 365 products (Teams, SharePoint, Outlook, etc.).


• Experience with content creation, technical writing, or communications roles.


• Understanding of compliance or regulatory environments (FISMA, IT governance, etc.).


• Basic familiarity with information architecture or content strategy.

Required Documents For Application

• Resume


• Unofficial transcript (required) [Additional documents—such as a writing sample or cover letter—may be requested.]

Location:

This position requires an onsite presence at our offices in Washington, D.C. [Summer internships should be onsite, but we encourage flexibility for year‑round internships]

Note: U.S. Citizenship is required. Applicants must be current students, graduating from their program August 2027 or later. Proof of enrollment will be required.

Job Type

Intern (Fixed Term)

Job Exempt

No

Relocation Provided:

No

Compensation Grade(s)

FH Pay Grade 20 - FH Pay Grade 22

Pay

$26.68 - $28.37

Rehabilitation Act

The Board complies with the Rehabilitation Act of 1973, as amended, and provides job applicants with disabilities reasonable accommodations to assist them in applying for jobs at the Board. If you have a disability and would like to request an accommodation in order to apply for a job at the Board, please call 202-452-3880 or e‑mail [e-mail].

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or application, membership, or service in the uniformed services.

Privacy

You may review the Federal Reserve Board's Privacy Act Notice at https://www.federalreserve.gov/careers/files/fr1273.pdf.

Paperwork Reduction Act

OMB No. 7100-0181

Approval Expires October 31, 2029

Public reporting burden for this collection of information is estimated to average 0.26‑0.71 hours per response, including the time to gather and maintain data in the required form and to review instructions and complete the information collection. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to: Secretary, Board of Governors of the Federal Reserve System, Washington, DC 20551; and to the Office of Management and Budget, Paperwork Reduction Project (7100–0181), Washington, DC 20503. The Federal Reserve may not conduct or sponsor, and an organization (or a person) is not required to respond to a collection of information unless it displays a currently valid OMB control number.