IT Systems Engineer Summer Intern

Federal Reserve Board; Washington (District of Columbia); In loco; USD 36.000 - 39.000; Tempo pieno

Descrizione del lavoro

The Federal Reserve Board internship program invites students to contribute to the M365 Platform Support Team within the Division of Information Technology in Washington, DC. You will design PowerShell automation, streamline ticketing, and assist with ServiceNow workflows while collaborating with engineers and analysts on enterprise Microsoft 365 operations.

Applicants must be enrolled students returning to studies after the internship, with opportunities for in-person, remote or hybrid work

Competenze

• Foundational understanding of Windows systems, Microsoft 365, or cloud-based services.
• Basic to intermediate proficiency in PowerShell scripting.
• Familiarity with ServiceNow or other IT ticketing systems (coursework experience acceptable).
• Strong analytical and problem‑solving skills.
• Ability to document processes clearly and work collaboratively with engineers.

Mansioni

• Designing and building PowerShell automation to reduce manual engineering tasks (e.g., reporting, mailbox or group audits, queue cleanup scripts).
• Improving ticket management processes, including categorization, workflow enhancements, and scripted automation to support queue hygiene.
• Assisting with ServiceNow intake and workflow analysis, proposing automation or rules to reduce manual touchpoints.
• Participating in operational process improvement efforts, including documenting procedures, developing dashboards, or optimizing recurring support tasks.
• Supporting engineers in data quality assessments for platform operations.
• Assisting with platform reporting, metadata validation, and updates aligned with team service levels.

Conoscenze

PowerShell scripting

Windows systems

Microsoft 365

Cloud-based services

Analytical thinking

Documentation

Team collaboration

ServiceNow familiarity

Formazione

Computer Science

Information Systems / IT

Cybersecurity

Data Science

Engineering (programming focus)

Strumenti

ServiceNow

GitLab

Descrizione del lavoro

Enrolled in an undergraduate or graduate degree program at an accredited university and returning to continue studies after the internship.

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The Federal Reserve Board (Board) provides students opportunities for career success. The Board’s Internship program is designed to provide valuable work experience for undergraduate and graduate students considering careers including, but not limited to, economics, finance and accounting, information systems, and data analysis. The Board believes that by combining academic endeavors with project-related work experience, qualified and capable college students can gain the practical knowledge need in a competitive global job market. Internships are paid positions with salaries commensurate with credit hours; internships may be in-person, remote or hybrid, depending on the needs of the team. Employment in the Board’s internship program is granted to U.S. citizens. Applicants must be currently enrolled in an undergraduate or graduate degree program at an accredited university and returning to continue studies after the internship. Interns receive a syllabus or research project plan outlining their projects and goals for the internship. Interns are assigned a supervisor or mentor to guide them through their internship, and regular check-in meetings with their manager to manage performance expectations and assist with learning goals. Interns have access to a wide range of training programs and events for professional development purposes.

The intern will join the M365 Platform Support Team within the Division of Information Technology. The team is responsible for supporting enterprise collaboration platforms, improving operational processes, developing automation and reporting capabilities, and maturing ticket and queue management workflows. The role involves working with engineers and analysts who enable stable, secure, and efficient Microsoft 365 operations for staff across the Board.

Expected Projects

• Designing and building PowerShell automation to reduce manual engineering tasks (e.g., reporting, mailbox or group audits, queue cleanup scripts).
• Improving ticket management processes, including categorization, workflow enhancements, and scripted automation to support queue hygiene.
• Assisting with ServiceNow intake and workflow analysis, proposing automation or rules to reduce manual touchpoints.
• Participating in operational process improvement efforts, including documenting procedures, developing dashboards, or optimizing recurring support tasks.
• Supporting engineers in data quality assessments for platform operations.
• Assisting with platform reporting, metadata validation, and updates aligned with team service levels.

Suggested Major/Minor

• Computer Science
• Information Systems / Information Technology
• Cybersecurity
• Data Science
• Engineering (with programming focus)

Required Skills And Knowledge

• Foundational understanding of Windows systems, Microsoft 365, or cloud-based services.
• Basic to intermediate proficiency in PowerShell scripting.
• Familiarity with ServiceNow or other IT ticketing systems (coursework experience acceptable).
• Strong analytical and problem‑solving skills.
• Ability to document processes clearly and work collaboratively with engineers.

Preferred Skills

• Experience with automation or scripting languages (PowerShell, Python, etc.).
• Exposure to workflow optimization or process engineering.
• Understanding of identity management, group management, or M365 administration concepts.
• Prior experience building dashboards, small tools, or reports.
• Familiarity with version control (GitLab).

Required Documents For Application

• Resume
• Unofficial transcript (required)

Location

This position requires an onsite presence at our offices in Washington, D.C. Summer internships should be onsite, but we encourage flexibility for year-round internships.

Note

U.S. Citizenship is required. Applicants must be current students, graduating from their program August 2027 or later. Proof of enrollment will be required.

Job Type

Intern (Fixed Term)

Job Exempt

No

Relocation Provided

No

Compensation Grade(s)

FH Pay Grade 20 - FH Pay Grade 22

Pay

$26.68 - $28.37

Rehabilitation Act

The Board complies with the Rehabilitation Act of 1973, as amended, and provides job applicants with disabilities reasonable accommodations to assist them in applying for jobs at the Board. If you have a disability and would like to request an accommodation in order to apply for a job at the Board, please call 202-452-3880 or e-mail [e-mail].

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or application, membership, or service in the uniformed services.

Privacy

You may review the Federal Reserve Board's Privacy Act Notice at https://www.federalreserve.gov/careers/files/fr1273.pdf.

Paperwork Reduction Act

OMB No. 7100-0181 Approval Expires October 31, 2029

Public reporting burden for this collection of information is estimated to average 0.26-0.71 hours per response, including the time to gather and maintain data in the required form and to review instructions and complete the information collection. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to: Secretary, Board of Governors of the Federal Reserve System, Washington, DC 20551; and to the Office of Management and Budget, Paperwork Reduction Project (7100-0181), Washington, DC 20503. The Federal Reserve may not conduct or sponsor, and an organization (or a person) is not required to respond to a collection of information unless it displays a currently valid OMB control number.