Suite Attendant | Full-Time

Fairmont Hotels & Resorts; Wailea (HI); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Comprehensive benefits

FSA

401(k) matching

Paid time off

Discounts on property

Wellness program

Learning programs

Career growth

Job summary

Fairmont Kea Lani in Wailea, Maui, seeks a Suite Attendant to create a welcoming, pristine guest experience in our all-suite luxury resort.

You will clean guest suites to Fairmont standards, restock amenities, report maintenance needs, and coordinate with team to ensure timely turnover and spotless public areas. The role requires a warm, guest-focused attitude, strong teamwork, and physical stamina for lifting and daily tasks, including long shifts on your feet.

Qualifications

• Warm and caring personality; previous housekeeping experience is an asset.
• Ability to work cohesively as part of a team with minimal supervision.
• Ability to anticipate and focus on guest needs, while remaining professional and welcoming.
• Must have manual dexterity to operate housekeeping devices and other cleaning equipment.

Responsibilities

• Clean guest suites according to Fairmont standards including dusting, arranging belongings, turndown beds and replenishing amenities.
• Report mattress protectors, blankets, bedspreads and daily cleaning needs; assist with projects to maintain cleanliness.
• Organize time so side work is completed according to shift demand.
• Maintain proper usage of cleaning supplies and equipment; report any malfunctioning equipment.

Skills

Customer service

Teamwork

Guest focus

Manual dexterity

Job description

Company Description

Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is Hawaiʻi’s only all-suite and villa luxury oceanfront resort. This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha.

What Is In It For You

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• Flexible spending account (FSA)
• 401(k) retirement savings plan and matching program
• Paid Vacation, holidays, personal and sick days
• Food & Beverage, Spa and on property specific discounts (venue and property specific discounts may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Employee Activities

Job Description

As a Suite Attendant at Fairmont Kea Lani, you lead from the heart and make our guests feel special by creating and maintaining a comfortable, inviting and clean accommodation.

Hourly Rate: $27.49

What You Will Be Doing

• Cleaning guest suites according to Fairmont standards including, but not limited to: dusting, neatly arranging guest belongings, turndown beds, removing soiled linen, retrieving clean linen from linen closets, vacuuming and amenity replenishment.
• Reporting of any mattress protectors, blankets, bedspreads, daily cleaning as well as occasional projects that promote overall cleanliness and maintenance of our resort, exceeding expectations in all guest areas. This involves vacuuming/mopping floors, refreshing garbage receptacles, cleaning bathrooms, window washing, dusting, polishing, replenishing amenities, furniture moving and special projects as assigned
• Organize time so all side work is completed according to shift demand
• Maintain proper usage of cleaning supplies and equipment; report any malfunctioning equipment

Schedule

Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.

Qualifications

Your experience and skills include:

• Warm and caring personality; previous housekeeping experience an asset
• Ability to work cohesively as part of a team with minimum supervision
• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Must have manual dexterity to be able to carry out essential functions, operate housekeeping devices and other cleaning equipment as needed

Your Working Environment

• Must be able to lift and carry 30 lbs.
• Must be able to push and pull 100 lbs.
• Constant standing, walking and reaching
• Frequent lifting/carrying, pushing and pulling
• Occasional crouching, bending, stooping, and kneeling
• Requires grasping, writing, repetitive motions, listening, hearing and visual acuity

Additional Information

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Hospitality is a work of heart! #fairmontcareers #alwayskealani