Suite Attendant

Honda Center; Anaheim (CA); On-site; USD 21,593 - 30,754; Full time

Job summary

Anaheim Arena Management, LLC (F&B) is seeking a Suite Attendant to deliver food and beverage to suites, maintain cleanliness, and support event operations during games, concerts, and other events at Honda Center. This on-site position requires excellent guest service, communication, and the ability to multi-task in a fast-paced arena environment.

Qualifications include a High School Diploma or equivalent and 0–1 year of experience; prior restaurant or arena work is a plus but not required.

Qualifications

• Excellent written and verbal communication skills.
• Ability to multi-task and provide strong customer service.
• High attention to detail and strong organizational skills.
• Flexible schedule; work based on events (games, concerts).
• Ability to adapt to fluctuating temperatures and busy environments.

Responsibilities

• Transport and deliver pre-ordered food to suites.
• Maintain cleanliness of suites and pantry after events.
• Assist in service during events and support servers and pantry coordinators.
• Communicate professionally with suite guests and staff.
• Follow safety and sanitation standards at all times.

Skills

Written communication

Verbal communication

Multi-task

Customer service

Attention to detail

Organization

Flexibility

Education

High School Diploma or equivalent

Job description

A great experience starts with you!Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you’re looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything in-between, this is your opportunity to start the next chapter of your career story and help create a one-of-a-kind fan experience at Honda Center.Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile.Job Title:Suite AttendantPay Details:The starting hourly rate for this position is $19.50 per hour.Suite Attendants are responsible for delivering quality hospitality and customer service. They work closely with Pantry Coordinators and Servers to ensure accurate and timely delivery of food and beverage orders to suites on both the main and club levels. Suite Attendants help uphold food quality, proper hold times, and safety and sanitation standards within the department. They also support additional tasks as assigned by the Food & Beverage Management team. Before and during events, Suite Attendants assist in efficiently preparing suite orders, and during service, they provide support to Servers and Pantry Coordinators as needed. After events, they help clear dishes from suites and reorganize the pantry.ResponsibilitiesTransport pre-ordered food from the pantry to the suites via a tri-level cartOrganize refrigerators with correct beverage ordersClean the suites after guests leaveMaintain clear communication with the Pantry CoordinatorsClean Pantry/maintain a clean and organized workspaceComplete the assigned side work for the nightVisit the warehouse on the service level as needed to acquire items low in stockProfessionally communicate with suite guests during order deliveryAssist suite attendants with their needs during periods of high sales volumeKeep up to date knowledge of the food and beverage menu items and accompanimentsBe comfortable with the arena and know how to navigate personally, as well as assist guestsSupport any other Food & Beverage departments as neededOther tasks as assigned by supervisors and/or managersHelp maintain and ensure excellent customer serviceFollow, adhere, and practice the Safety and Sanitation standards set forth by the Food & Beverage Department, including but not limited to:Social distancingUse of face mask/covering when in common areas, presence of guests, and where Social Distancing is not possibleUse of gloves when handling guest food or beverageCleaning and sanitizing high-contact surfaces that are frequently used by guests and fellow employeesFrequent handwashing, regardless of the use of glovesSkillsPrevious restaurant or arena work is recommended but not requiredPossess excellent written and verbal communication skillsAbility to multi-taskStrong attention to detail and proven customer service skillsExceptional organization and prioritization are a mustWork a flexible schedule, as hours are subject to change each weekWork schedules are based on scheduled games, concerts, and other eventsMust be able to work in an environment with fluctuating temperaturesKnowledge, Skills and ExperienceEducation - High School Diploma or EquivalentExperience Required - 0-1 YearThis position is on-site.Company:Anaheim Arena Management, LLC (F&B)Our Commitment:We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!