Suitability Principal

MassMutual; Springfield (MA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

MassMutual is seeking a Suitability Principal to conduct back-office reviews and approve new business submissions, including accounts via National Financial Services and sponsors. You will work closely with Compliance and Field teams to ensure suitability and regulatory adherence, while developing subject-matter knowledge across multiple product lines.

The role emphasizes ownership, collaboration, and the ability to adapt in a fast-paced environment.

Qualifications

• FINRA Series 7 and 24 licenses required at time of application.
• 2+ years MMLIS experience and/or 3+ years conducting suitability reviews.
• High school diploma or equivalent required.

Responsibilities

• Conduct back-office reviews and approve new and existing submissions for brokerage, advisory, and related lines.
• Review trading activity and apply supervisory controls per firm policies; develop expertise across lines.
• Identify root causes, implement solutions, and resolve issues with minimal supervision when possible.
• Maintain and manage operational and supervisory procedures for the firm.
• Communicate with registered representatives and internal partners; perform regulatory reviews as needed.
• Report risk trends and advise on risk mitigation strategies to management.

Skills

FINRA Series 7

FINRA Series 24

Education

High School Diploma/GED/HiSET

Job description

The Opportunity

As a Suitability Principal, you will conduct back-office reviews and provide firm acceptance of new business submissions, as well as suitability reviews for accounts clearing through National Financial Services (NFS) as well as accounts held directly with various sponsors/carriers. In this role—and in all roles at MassMutual—you will demonstrate accountability, agility, inclusivity, business acumen, and courage, even in difficult situations. We also highly value strong communication skills, a passion for learning, leadership, resilience, and self-awareness.

The Team

The MML Investor Services (MMLIS) Society1851 Wealth Management Team provides white-glove, concierge-level operational support and service to our top-tier Wealth Management advisors. We review and process all MMLIS new business for these advisors and facilitate most post-account-opening functions. Our strategy is to grow and retain our most successful and influential advisor population nationwide by providing an operational experience that is laser-focused on making it easy to do business with us. We provide tailored telephone support and partner closely with all Service and Operations areas within MMLIS, including MMLIS Product, MMFA Leadership, Legal, and Compliance.

Key Responsibilities Include but no limited to:

• Conduct back-office reviews and provide firm acceptance of new and existing submissions related to primarily: brokerage, advisory, variable annuity, and to a lesser extent various other lines
• Review registered representatives’ trading activity by applying supervisory control procedures and firm policies. Develop subject-matter expertise across the new business lines referenced above, including a solid understanding of the firm’s platforms and systems.

• Determine the root causes of issues, develop solutions, and, when appropriate, resolve matters independently without management supervision
• Implement and manage the firm’s operational and supervisory procedures
• Communicate effectively with registered representatives, agency personnel, and internal business partners, including Compliance, Field Inspection, and Regional Supervisory Directors. Perform specialized regulatory reviews of securities, such as options and municipal securities, as needed.
• Resolve complex issues that require advanced critical thinking.
• Consult with registered representatives, Agency Supervisory Officers, and Regional Supervisory Directors, providing guidance on suitability concerns and requirements
• Consistently identify trends and report risk-mitigation measures to management.

The Minimum Qualifications

• FINRA Series 7 & 24 required at time of application
• 2+ years MMLIS experience and / or 3+ years experience conducting suitability
• High School Diploma/GED/HiSET
• Principals working 100% remotely may be subject to on-site inspection by MML and/or regulators
• Candidates residing within 50 miles of MassMutual office will be expected to work a Hybrid schedule of 3 days a week in the Springfield office

The Ideal Qualifications

• 3+ years MMLIS experience and / or 4+ years experience conducting suitability reviews within the Alternative Investment space
• Ability to work in a fast-paced, ever-changing environment
• High degree of ownership and sense of urgency
• Superior customer service skills
• Excellent interpersonal skills; a collaborative, self-motivated approach; patience; and an approachable style
• High aptitude for effective problem resolution
• Strong organizational and time-management skills
• College degree preferred, with a concentration in business or finance
• Passion for embracing business process improvement opportunities
• Must be able to think independently and tactfully challenge the opinions of others

What You Can Expect at MassMutual

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

• Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
• A collaborative environment where perspectives are welcomed
• Access to learning, development, and internal networks that support continuous growth and skill-building over time
• Employee-led communities and forums that foster connection, learning, and inclusion across the organization
• A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset

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MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

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