Sugarloaf Contact Center - Product Support Agent

Sugarloaf; Carrabassett Valley (ME); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Free lift pass for skiing and/or rides

Discounts at resort F&B and retail

Discounted ski/snowboard lessons and 3

Access to Nordic trails and discounted

Discounted passes at other resorts

Paid time off up to 40 hours

Job summary

Sugarloaf is hiring a Product Support Agent for our Contact Center during the upcoming winter season. You will be the friendly voice helping guests plan their mountain getaway, resolve issues, and ensure they have everything they need for an unforgettable Sugarloaf adventure.

The role is full-time for the winter season, starting at $17.50–$18.50 per hour, with team perks and opportunities to contribute to guest memories on and off the slopes.

Qualifications

• The ideal candidate will be eager to learn.
• Comfortable with computers and technology.
• Excellent communication and interpersonal skills with guests.
• Thrives on providing excellent customer service and building relationships.
• At least a high school degree or equivalent is required.

Responsibilities

• Handle guest calls promptly and ensure guests feel heard and valued.
• Know our policies, products, services, promotions, and events to assist guests in planning Sugarloaf experiences.
• Resolve issues and turn questions into solutions while maintaining professionalism and respect.

Skills

Eager to learn

Computer literacy

Excellent communication

Interpersonal skills

Customer service

Education

High school diploma or equivalent

Job description

Overview

Are you the kind of person who gets excited when the snow starts falling, can navigate a computer like a pro, and never turns down a good conversation? Then you might be exactly who we’re looking for!

Overview

Are you the kind of person who gets excited when the snow starts falling, can navigate a computer like a pro, and never turns down a good conversation? Then you might be exactly who we’re looking for!

Sugarloaf is hiring Product Support Agents to join our Contact Center team for the upcoming winter season. You’ll be an important part of creating an unforgettable guest experience—helping guests plan their perfect mountain getaway, resolve issues before they arrive and making sure they have everything they need for an awesome Sugarloaf adventure.

As a Product Support Agent, you’ll be the friendly voice on the other end of the phone, providing top-notch service, answering questions, solving problems, and helping turn vacation plans into vacation memories. This full-time winter season role is expected to start at a wage of $17.50 to 18.50 per hour and comes with great job perks. Come join our team!

Responsibilities

• Handle guest calls promptly and efficiently while making every guest feel heard, valued, and taken care of—building genuine connections with each interaction.
• Get to know the ins and outs of our policies, products, services, promotions, events, pricing, discounts, and special happenings, then share that knowledge with guests to help them plan an incredible Sugarloaf experience.
• Help guests find the best possible solutions when questions or concerns arise, turning challenges into opportunities to exceed expectations. Handle conflicts with patience, empathy, and respect while staying within the guidelines set by your manager.

Qualifications

The ideal candidate for this role will:

• be eager to learn
• be comfortable with computers
• have excellent communication and interpersonal skills with a natural ability to engage and connect with people
• thrive on providing excellent customer service and building positive relationships with guests
• have at least a high school degree or degree equivalent

Sugarloaf Team Member Benefits Include

• Free lift pass for skiing and/or riding
• Discounts at resort F&B and retail locations
• Discounted ski/snowboard lessons and rentals
• Access to Nordic trails and discounted equipment rentals at our Outdoor Center location
• Discounted passes at other Boyne and partner resorts
• Team members may also be eligible to earn up to 40 hours of paid time off