Sugarland Connect Demo - Selling Demo Rep - Part time

H-E-B; Sugar Land (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

H-E-B is seeking a Selling Demo Representative in Sugar Land, TX, to engage Customers through product demonstrations and hospitality-driven events. You will educate Customers on product features, samples, and savings, helping drive loyalty and sales across in-store experiences.

The role emphasizes strong communication, flexible hours, and a passion for customer service and community engagement, with opportunities to participate in a variety of cooking demos and tastings in a fast-paced retail

Qualifications

• 18+ required.
• Experience in sales or customer service.
• Experience in product demonstration preferred.
• Knowledge of sales or product demonstration preferred.
• Strong communication and interpersonal skills.
• Ability to explain product ingredients and recipe components for allergy/dietary concerns.
• Ability to read and interpret documents.
• Ability to manage multiple priorities and shift between projects.
• Willingness to work flexible hours.
• Passion for customer service and hospitality.

Responsibilities

• Follow the customer service and hospitality model to connect with Customers, building loyalty.
• Create an atmosphere of celebration by participating in store events.
• Engage Customers with enthusiasm, sharing product knowledge, samples, and savings information; surprise and delight Customers.
• Provide excellent customer service; answer product questions; help Customers locate merchandise.
• Review educational materials and experience products prior to each scheduled event.
• Ensure all selling materials are printed and displayed to support engagement.
• Prepare, stage, execute, and close events including product, equipment, supplies, and safety needs.
• Prepare products for demonstrations/samplings.
• Review daily sales reports and understand success metrics.

Skills

Communication skills

Customer service

Product demonstration

Multitasking

Flexibility

Allergen awareness

Education

High school diploma or equivalent

Job description

Responsibilities

• Follows the customer service and hospitality model to connect with Customers, building a sense of community and driving loyalty
• Creates an atmosphere of celebration by participating in total store events
• Engages Customers with enthusiasm, sharing product knowledge, samples, and savings / value information; finds opportunities to surprise and delight Customers
• Provides excellent customer service; answers product-related questions; helps Customers locate merchandise
• Reviews educational materials (story, video, etc.) and experiences products prior to each scheduled event
• Ensures all selling material, including signage, recipe cards, coupons, etc., are printed and displayed to support customer engagement
• Prepares, stages, executes, and closes events, including product, equipment, supplies, safety / sanitation needs, marketing materials, sample payment, closing event in scheduling system, etc.
• Prepares products for use in demonstrations / samplings
• Reviews daily sales reports; understands success metrics

Food Safety / Sanitation

• Ensures compliance with federal, state, and H-E-B food safety regulations / standards and department SOPs daily
• Attends required food safety and related trainings
• Maintains a professional, clean, healthy, and safe work environment
• Cleans up workstation area; assists other sales Partners as needed

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Job Summary

As a Selling Demo Representative, you'll sell products through various selling and hospitality events to educate and inform Customers of product features to drive customer engagement and sales.

Qualifications & Key Requirements

• 18+

Age Requirement

• 18+

Work Experience

• Experience in sales or customer service
• Experience in product demonstration (preferred)

Knowledge/Skills/Abilities

• Knowledge of sales or product demonstration (preferred)
• Strong communication and interpersonal skills
• Strong customer service skills
• Ability to communicate all product ingredients and recipe components to inform Customers with allergy or dietary concerns
• Ability to read and interpret documents
• Ability to manage multiple priorities and shift focus between projects
• Ability and willingness to work flexible hours
• A passion for customer service and hospitality

Physical Demands & Working Conditions

• Constantly stand, reach at waist, and grasp
• Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, and perform fine motor movements
• Occasionally be exposed to cold & hot temperatures, loud noise, wet conditions
• Demonstrate the ability to lift 35 lbs, and manage more than 25 lbs
• While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 8/1/2022