Houston 59 (Fairfield) Connect Demo - Selling Demo Rep - Part Time

H-E-B; Cypress (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

H-E-B is seeking a Selling Demo Representative in Texas to energize customers with live product demonstrations and hospitality at store events. You’ll educate shoppers about features, samples, and value, driving engagement and sales.

You’ll leverage sales or customer service experience, communicate product ingredients clearly, and support multiple event setups. The role involves standing, lifting up to 35 lbs, and flexible hours to fit event schedules.

Qualifications

• Experience in sales or customer service.
• Experience in product demonstration (preferred).

Responsibilities

• Follows the customer service and hospitality model to connect with Customers, building a sense of community and driving loyalty.
• Creates an atmosphere of celebration by participating in total store events.
• Engages Customers with enthusiasm, sharing product knowledge, samples, and savings / value information; finds opportunities to surprise and delight Customers.
• Provides excellent customer service; answers product-related questions; helps Customers locate merchandise.
• Prepares, stages, executes, and closes events, including product, equipment, supplies, safety / sanitation needs, marketing materials, sample payment, closing event in scheduling system, etc.
• Prepares products for use in demonstrations / samplings.

Skills

Sales experience

Customer service

Product demonstrations

Job description

Responsibilities

Job Summary: As a Selling Demo Representative, you'll sell products through various selling and hospitality events to educate and inform Customers of product features to drive customer engagement and sales.

Key Responsibilities & Essential Functions

• Follows the customer service and hospitality model to connect with Customers, building a sense of community and driving loyalty
• Creates an atmosphere of celebration by participating in total store events
• Engages Customers with enthusiasm, sharing product knowledge, samples, and savings / value information; finds opportunities to surprise and delight Customers
• Provides excellent customer service; answers product-related questions; helps Customers locate merchandise
• Reviews educational materials (story, video, etc.) and experiences products prior to each scheduled event
• Ensures all selling material, including signage, recipe cards, coupons, etc., are printed and displayed to support customer engagement
• Prepares, stages, executes, and closes events, including product, equipment, supplies, safety / sanitation needs, marketing materials, sample payment, closing event in scheduling system, etc.
• Prepares products for use in demonstrations / samplings
• Reviews daily sales reports; understands success metrics

Food Safety / Sanitation

• Ensures compliance with federal, state, and H-E-B food safety regulations / standards and department SOPs daily
• Attends required food safety and related trainings
• Maintains a professional, clean, healthy, and safe work environment
• Cleans up workstation area; assists other sales Partners as needed

Age Requirement

• 18+

Qualifications & Key Requirements

• Experience in sales or customer service
• Experience in product demonstration (preferred)

Knowledge/Skills/Abilities

• Knowledge of sales or product demonstration (preferred)
• Strong communication and interpersonal skills
• Strong customer service skills
• Ability to communicate all product ingredients and recipe components to inform Customers with allergy or dietary concerns
• Ability to read and interpret documents
• Ability to manage multiple priorities and shift focus between projects
• Ability and willingness to work flexible hours
• A passion for customer service and hospitality

Physical Demands & Working Conditions

• Constantly stand, reach at waist, and grasp
• Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, and perform fine motor movements
• Occasionally be exposed to cold & hot temperatures, loud noise, wet conditions
• Demonstrate the ability to lift 35 lbs, and manage more than 25 lbs
• While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

Last revised: 8/1/2022