Success Mentor, Big Brothers Big Sisters at the Y

The Y in Central Maryland; Baltimore (MD); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Flexible schedules

Competitive pay

Generous paid time off

Medical, dental, and vision benefits

Career advancement opportunities

Job summary

The Y in Central Maryland is seeking an entry-level Success Mentor to support the academic and personal development of students in schools. Responsibilities include managing student caseloads, monitoring attendance, and providing guidance to ensure engagement and success.

The ideal candidate will have at least a high school diploma and experience in mentoring or teaching. Skills in communication and strong organizational capabilities are essential for building relationships with students and families.

Qualifications

• Prior mentoring or teaching experience preferred.
• At least two years of work experience in human services or a related field.
• Experience working with both child and adult populations.

Responsibilities

• Manage a caseload of students and build meaningful relationships.
• Monitor attendance and provide guidance to students.
• Conduct parent/child enrollments and provide safety education.

Skills

Excellent oral and written communication skills

Ability to understand and be patient with students’ challenges

Problem-solving ability

Strong organizational skills

Proficiency in computer skills including Word, Outlook, and Excel

Education

Minimum high school diploma or equivalent

Tools

Microsoft Office

Google Platform

Job description

We offer a comprehensive benefits package designed to support your well‑being and professional growth, including flexible schedules, competitive pay, generous paid time off, medical, dental, and vision benefits, dependent care FSA, employer contributions to a retirement fund, and career advancement opportunities.

Position Summary

Big Brothers Big Sisters at the Y seeks an entry‑level professional to support the academic and personal development of students in schools. The Success Mentor manages a caseload of students, builds meaningful relationships, collaborates with school staff, monitors attendance, provides guidance, and implements strategies to enhance engagement and success.

Essential Functions

• Ensure high‑level proficiency in child safety, risk‑management policies, and procedures.
• Conduct parent/child enrollments and provide safety education and program orientation; assess and refer families for additional services.
• Meet established monthly and annual goals by accurately documenting and reporting interactions, progress, and attendance changes.
• Maintain accurate paperwork and data entry into the Matchforce system per agency standards, including completion of necessary surveys.
• Provide timely and comprehensive reports and recommendations for students based on consistent contact and assessment.
• Nurture and sustain the mentoring experience by building trust with students and families.
• Effectively coach and motivate students using mentoring techniques to improve attendance and engagement.
• Partner with teachers, counselors, administrators, and community organizations to provide support and guidance.
• Perform other duties as assigned.

Qualifications

• Minimum high school diploma or equivalent. Prior mentoring or teaching experience preferred.

Experience

• At least two years of work experience in human services or a related field.
• Experience working with both child and adult populations.
• Proficiency in Microsoft Office and Google Platform.

Skills

• Excellent oral and written communication skills.
• Ability to understand and be patient with students’ challenges, interact well in multicultural environments, maintain confidentiality, collaborate with colleagues and school staff, manage time effectively, and focus on details.
• Problem‑solving ability, collecting meaningful data, identifying issues, drawing solid conclusions, and implementing solutions.
• Strong organizational skills and ability to manage multiple tasks.
• Proficiency in computer skills including Word, Outlook, and Excel.