Success Coach Supervisor

Jobtailor; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor is seeking a Lead Success Coach to supervise programs supporting adults pursuing economic stability. You will oversee coaches, assign clients, provide reflective supervision, and ensure service quality and compliance.

You will engage in hiring, onboarding, and staff development, coordinate with partners, manage data quality in Apricot, and prepare funder reports while promoting continuous learning and adherence to economic mobility frameworks.

Qualifications

• Bachelor’s degree in social work or related field required.
• Master’s degree preferred.
• Experience with case management, service coordination, and program monitoring.
• Ability to interact with diverse cultural backgrounds.
• Strong administrative and organizational skills.

Responsibilities

• Lead, supervise, and provide program oversight for Success Coaches.
• Assign clients to Success Coaches and ensure referral information is complete.
• Provide reflective supervision to staff.
• Monitor workloads, caseload balance, performance, and service quality.
• Participate in hiring, onboarding, and staff development.
• Ensure program fidelity to human services and economic mobility frameworks.
• Review case notes and documentation for quality and compliance.
• Generate funder reports and respond to data requests.
• Liaise between frontline staff and program leadership.
• Contribute to program planning, improvement, and cross-department collaboration.

Skills

Case Management

Service Coordination

Program Monitoring

Quality Assurance

Data Documentation

Client Referral Resources

Program Planning

Compliance Standards

Economic Mobility Frameworks

Reflective Supervision

Teamwork

Organizational Skills

Communication Skills

Cultural Competence

Problem-Solving

Education

Bachelor’s Degree in Social Work

Master’s Degree Preferred

Pennsylvania Driver’s License

Tools

Microsoft Word

Microsoft Excel

Apricot Documentation

Job description

• Lead, supervise, and provide program oversight for Success Coaches supporting adults pursuing economic stability and mobility
• Assign clients to Success Coaches and ensure referral information is complete
• Provide individual and group reflective supervision
• Monitor staff workloads, caseload balance, performance, and service quality
• Participate in hiring, onboarding, training, and professional development
• Ensure consistent program delivery and fidelity to human services and economic mobility frameworks
• Review case notes, service plans, and documentation for quality and compliance
• Provide consultation on complex client situations, barriers, and system navigation
• Support effective warm referrals and community partner relationships
• Step in to provide direct services during high-demand periods or staffing gaps
• Identify training needs and promote continuous learning
• Maintain current knowledge of client referral resources and systems
• Monitor Apricot documentation and data quality
• Generate funder and external program reports and respond to data requests
• Ensure compliance with ethical standards, confidentiality, data privacy, and mandatory reporting laws
• Liaise between frontline staff and program leadership
• Contribute to program planning, improvement, and cross-department collaboration
• Collaborate with Development staff on funder reports and grant proposals

Requirements

• Bachelor’s degree in social work, education, or related field required; Master’s degree preferred
• Minimum 3 years of experience with case management, service coordination, and program monitoring
• Experience with quality assurance reports
• Strong administration, management, training, and organization skillsAbility to effectively interact with people from various cultural backgrounds and respond appropriately to client cultural characteristics
• Excellent teamwork, organizational, and communication skills
• Willingness to work in the field
• Car, Pennsylvania driver’s license, and auto insurance required
• Strong computer skills, particularly Microsoft Word and Excel
• Prior experience using data and tracking systems strongly preferred

Core Competencies

Demonstrates expertise in program oversight, staff management, and client service coordination within human services frameworks. Proficient in quality assurance, compliance, and effective communication across diverse cultural backgrounds.

Highest-signal resume keywords

• Program Oversight
• Case Management
• Quality Assurance
• Staff Training
• Data Tracking Systems

ATS Optimization Keywords

Hard Skills

• Case Management
• Service Coordination
• Program Monitoring
• Quality Assurance Reports
• Data Documentation
• Client Referral Resources
• Program Planning
• Compliance Standards
• Economic Mobility Frameworks
• Reflective Supervision

Soft Skills

• Teamwork
• Organizational Skills
• Communication Skills
• Cultural Competence
• Problem-Solving

Certifications & Qualifications

• Bachelor’s Degree in Social Work
• Master’s Degree Preferred
• Pennsylvania Driver’s License

Industry Keywords

• Human Services
• Economic Mobility
• Client Confidentiality
• Mandatory Reporting Laws
• Community Partnerships

Tools & Technologies

• Microsoft Word
• Microsoft Excel
• Apricot Documentation