Success Coach, Student Affairs

University of Cincinnati; Cincinnati (OH); On-site; USD 40,000 - 50,000; Full time

Job summary

The University of Cincinnati’s Student Support Services seeks a program coordinator to provide outreach and referrals to help students succeed in college. This grant-funded position supports academic, financial, and social aspects of transition, underlining UC's commitment to access and success.

You will engage one-on-one with students, coordinate workshops, and track progress in the university's information systems. A Bachelor's degree and education-focused experience are required.

Qualifications

• Bachelor's Degree is required.
• One year of experience with college students or in higher education.
• Proficiency with Microsoft Office and social media is preferred.

Responsibilities

• Provide outreach and referrals for college success in academic, financial, and social contexts.
• Meet individually with students monthly to tailor support and refer to resources.
• Coordinate up to biweekly workshops for groups of students on topics like financial aid and time management.
• Document outreach and engagement in scheduling and information systems.

Skills

Student support

Tech proficiency

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called "most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at uc.edu. UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC’s success.

About Student Support Services

Student Support Services is a federally-funded (U.S. Department of Education) program (part of the TRIO family of programs) that supports low-income, first-generation, and students registered with Accessibility Resources to achieve their higher education dreams.

• Provide opportunities for academic development
• Assist students with basic college requirements
• Motivate students toward the successful completion of their postsecondary education

Job Overview

Provide support and outreach for students toward college success including support and referrals in academic, financial, and social contexts. Please note that this is a grant funded position.

Essential Functions

Provide personalized outreach routinely – such as phone calls, text messages and emails – regarding high school to college enrollment transition, registration, advising, financial aid, and personal responsibility.

• Meet 1:1 monthly with each student to provide specific support or assistance on an individual basis; refer students to applicable support resources.
• Check academic and financial status of students and follow up as needed.
• Facilitate up to four (4) sections of bi-weekly zero credit hour courses or workshop series for a group of approximately 20 students each on topics including navigating financial aid, personal goal setting, time and task management, physical and emotional wellness, etc.
• Maintain data on outreach, student interactions and engagement in the coaching program through UC appointment scheduling system and student information system.
• Facilitate monthly cohort celebrations/socials.
• Participate in meetings pertinent to program planning, modification and continuous improvement.
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor's Degree

Additional Qualifications Considered

• Ability to create partnerships at the university and in surrounding local communities.
• Demonstrated program/event planning and management experience.
• Exhibit a collaborative and team building approach, as well as an innovative approach to student activities coordination and facilitation.

Required Experience

• One (1) year of experience working with college students or within higher education.
• Comfortable with the use of technology including Microsoft Office applications and social media.

Physical Requirements/Work Environment

• Office environment/no specific unusual physical or environmental demands.

Compensation and Benefits

UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. (UC Benefits) Eligibility may vary by position and FTE status. Highlights include: Salary/Hourly Pay Rate Information:

• Comprehensive Tuition Remission
• Robust Retirement Plans
• Real Work-Life Balance
• Vacation and sick time11 paid holidays and additional end-of-year paid time off (Winter Season Days)6 weeks of paid parental leave for new parents
• Competitive salary based on experience
• Comprehensive health coverage (medical, dental, vision, prescription)
• Flexible spending accounts & wellness programs
• Professional development & mentorship opportunities

UC is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process.

For questions about the UC recruiting process or to request accommodations, please contact UC HR at [e-mail].

Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.