Success Coach (Part- Time)

Paycom; Fort Lauderdale (FL); On-site; USD 44,000 - 59,000; Full time

Job summary

Ann Storck Center in Fort Lauderdale, FL is seeking a Success Coach to oversee and coordinate timely delivery of services to students and families. The role emphasizes care coordination, referrals, and collaboration with staff to support families in need.

The position requires a 4-year degree in Social Work, at least one year of case management experience, and a valid Florida driver’s license. Strong administrative and communication skills, plus proficiency with Google and Microsoft Office, are

Qualifications

• Bachelor's degree in Social Work required or equivalent
• Minimum one year of Case Management experience with children with developmental disabilities or challenging behaviors
• Florida driver’s license with a good driving record
• Excellent administrative, clerical and organizational skills
• Good business writing skills
• Highly organized and able to interact professionally with staff and families
• Computer skills with Google & Microsoft Office

Responsibilities

• Meet with the S.T.E.P. Coordinator regularly to discuss the program and services
• Act as service facilitator overseeing coordination and timely delivery of services to students and families
• Initiate and coordinate service referrals and scheduling
• Arrange referrals and comment sheets per program guidelines
• Conduct meetings with parents or students to offer guidance and support
• Make referrals to other service providers and coordinate ancillary services
• Assist with information requests from ASC callers and visitors
• Participate in STEP meetings and related activities
• Support ongoing program activities and quality assurance

Skills

Administrative skills

Clerical skills

Organizational skills

Business writing

Google & Microsoft Office

Communication with families

Case management experience

Education

Bachelor's degree in Social Work

Masters preferred

Job description

Job Details: Job Location: Ann Storck Center - Fort Lauderdale, FL 33317, Position Type: Full-Time/Part-Time, Education Level: 4 Year Degree, Salary Range: $24.76 Hourly, Job Shift: Day, Job Category: Nonprofit - Social Services, Position Summary: The Success Coach will function as the service facilitator overseeing and ensuring the coordination and timely delivery of services to the student and family.

Areas of Responsibility:

Administrative Duties

• Meet with the S.T.E.P. Coordinator on a regular basis to discuss the program, the students, services concerns, problems, etc.
• Function as the service facilitator overseeing and ensuring the coordination and timely delivery of services to the student and family.
• Initiate and follow through with service referral process and coordinate scheduling any service or referrals.
• Schedule and arrange for referrals as needed, comment sheet or other referral sources meeting program guidelines.
• Conduct individual meetings with parents or students to offer guidance, suggestions and support referring families to parent support groups and/or professional counseling, if needed.
• Make referrals to other service providers and coordinate delivery of ancillary services not provided through ASC.
• Assist phone-ins or walk-ins wanting information about the program and services and refer to appropriate outside services and programs.
• Act as a Sr. Transition Specialist as needed.
• Actively participate in monthly STEP staff meetings, teacher meetings, community meetings, etc.
• Participate in all STEP activities.

Recording and Recordkeeping

• Include case notes of relevant information in the student’s records and advise appropriate staff of any additions or changes in information.
• Review records to update and obtain information as needed. Report goals and any other documentation pertaining to students.
• Report any cases of child abuse or neglect to DCF and coordinate reporting procedure and follow-up.
• Submit monthly the accurate and complete data for each student who receives services.
• Performs other duties as assigned.

Quality Assurance

• Conduct classroom observations and assist teachers develop behavior programs and strategies for appropriate student working with the family to ensure carryover and consistency between the program and home environments.
• Provide information to help families better understand their students’ handicap and special needs, help them set realistic expectations for themselves and their student and aid them in locating resources to help them in their parenting responsibilities.
• Assess the needs of the family and assist them in gaining access to intervention services, advocacy services and other forms of assistance.
• Consult with the staff and parents when concerns or problems arise, provide positive explanations and suggestions for the health and welfare of their student and follow up with additional contacts if needed.

Training and Development

• Provide staff with in-service training in areas relating to social services, counseling, interpersonal relationships, communications, group interactions, behavior management, etc.
• Participates in training and in-services when offered/required; Obtains re-certifications as necessary.
• Pursues professional growth by making use of professional development opportunities that would enhance Ann Storck Center's programs.

Qualifications: MINIMUM EDUCATION AND WORK EXPERIENCE REQUIREMENTS:

• BA / BS in Social Work, Masters preferred
• Minimum one (1) year of Case Management experience working with children carrying developmental disabilities, medical involvement and/or challenging behaviors.
• Required to have a Florida driver's license and good driving record.
• Excellent administrative, clerical and organizational skills.
• Good business writing skills.
• Highly organized and able to professionally interact with employees and families.
• Computer skills with Google & Microsoft Office

ESSENTIAL FUNCTIONS:

ASC is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicant or employees with disabilities and will attempt to make reasonable accommodations when necessary. The following are abilities and physical requirements for this position at ASC:

1. Able to lift 50 lbs. in a safe and appropriate manner utilizing standard orientation techniques.
2. May be exposed to short, intermittent, and/or prolonged periods of sitting, standing and/or squatting in performance of job duties.
3. Must be able to hear see, and communicate effectively in writing, using the English language, with or without reasonable accommodation.
4. Ability to work cooperatively with all levels of staff, exercising effective problem-solving, reasoning and critical thinking skills.
5. Must be able to handle stress of working with non-verbal, non-ambulatory clients who need assistance with most aspects of activities of daily living.
6. Must be able to deal with offensive behavior, inappropriate or offensive remarks from individuals being served and their families, and staff in an appropriate manner.
7. Must be able to separate personal issues and work issues and maintain decorum and self-control in dealing with individuals being served, their families, and other staff.