Success Coach – Family Economic Security Program (FESP)

CT State Community College; New Haven (CT); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Generous leave policies

Retirement plan options

Health insurance choices

Supplemental benefits for retirement

Tuition reimbursement

Job summary

CT State Community College is seeking a Success Coach for the Family Economic Security Program (FESP) to help students overcome financial and resource barriers. You will deliver financial wellness education and assist with benefits, scholarships, and aid navigation, enabling persistence and long-term mobility.

You will coordinate program activities, engage in outreach, and connect students with campus and community resources.

Qualifications

• Bachelor's degree and 1+ year experience in student coaching, advising, or related student support services.
• Ability to work effectively with diverse student populations and backgrounds.
• Excellent interpersonal, oral, and written communication skills.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).

Responsibilities

• Support student persistence, completion, and economic mobility through the FESP program.
• Provide financial wellness education and assist with benefits, scholarships, and financial aid navigation.
• Coordinate program activities and outreach, and collaborate with campus/community resources.

Skills

Diversity sensitivity

Interpersonal skills

Oral communication

Written communication

MS Office proficiency

Education

Bachelor's degree in counseling, education, psychology, social work, human services, student affairs, or related field

Tools

Student information systems

Case management systems

Job description

About CT State

Connecticut State Community College (CT State)was launched on July 1, 2023, through the consolidation of Connecticut’s 12 community colleges. With campuses and satellite locations statewide, CT State serves all 169 towns and neighboring states. As the largest community college in New England, CT State is committed to providing high-quality, affordable, and accessible education that supports students’ academic, career, and personal success.

For more information about CT State Community College and the campus please visit Home - CT State

Position Details

Posted: October 13, 2026

Level: Community College Professional 15, 12-month, tenure track position

Employment Type: Standard

Hours: Full-time, 35 hours per week

Anticipated Start Date: January 2027

Work Location: CT State Gateway (20 Church Street, New Haven, CT 06510)

Work Modality: On-site; Position is not remote

Closing Date: Applications must be submitted by 5:00pm (EST) on Wednesday, November 11, 2026.

Position Summary

The Success Coach, Family Economic Security Program (FESP), supports student persistence, completion, and long-term economic mobility by helping students identify and address financial and resource-related barriers to educational success. The position provides financial wellness and capability education; assists students with benefits, scholarships, financial aid-related resource navigation, and basic-needs supports; and connects students with appropriate campus and community resources.

Essential Duties and Responsibilities

Under the direction of the Campus Dean of Students or designee, the Success Coach is responsible foreffective performance in these essential duties:

Key responsibilities include:

• Financial Wellness, Economic Mobility, and Resource Navigation
• Program Coordination, Data Collection, and Outreach
• Collaboration, Referral Coordination, and Continuous Improvement

Additional responsibilities include:

• Attendance and participation at convocation and commencement ceremonies
• Service on assigned committees and task forces
• Attendance and participation at committee, staff, informational and professional meetings which may occur during evenings and weekends.

This posting outlines qualifications, experience, and skills but is not limited to the full specifications in the official job description.

Minimum Qualifications

Bachelor’s degree in counseling, education, psychology, social work, human services, student affairs, or related field together with one (1) or more years of related experience in student coaching, advising, case management, counseling, or student support services; or a combination of education, training and experience which would lead to the competencies required for successful performance of the position’s essential duties.

Required Knowledge, Skills, and Abilities:

• Demonstrated ability to work effectively with diverse and underserved student populations
• Ability to work effectively with individuals from diverse academic, socioeconomic, cultural, and ethnic backgrounds, including individuals with disabilities
• Excellent interpersonal, oral, and written communication skills
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams)

Preferred Qualifications

• Experience with grant-funded student success initiatives
• Bilingual (English/Spanish) proficiency
• Experience with student information and case management systems

Salary and Benefits

• Salary $61,514approximate annual

CT State offers a comprehensive benefits package, including:

• Generous leave policies
• Multiple retirement plan options
• Comprehensive health insurance choices
• Supplemental benefits for retirement and family protection
• Tuition reimbursement (if applicable)

For more information, visit: Human Resources - Future Employees / Human Resources -Labor Contracts

Selection Process

After the closing date, applications will be reviewed by a selection committee. Candidates selected for further consideration will be those who best meet the minimum and preferred qualifications and who submitted all required materials by the deadline.

The selection process may include interviews and practical exercises (e.g., written, technical, or simulation exercises). Finalists will be recommended to the Hiring Manager for final selection.

Background Screening

Employment offers are contingent upon:

• Proof of eligibility to work under the Immigration Reform and Control Act (IRCA)
• Successful completion of a background check, including granting permission to contact current and previous employers for verification, reference checks, criminal history, and, when applicable, credit or driving history checks

CT State is committed to maintaining a safe campus community.

Equity Statement

Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Continuing Notice of Nondiscrimination

CT State Community College does not discriminate on the basis of age, ancestry, color, national origin, gender identity or expression, genetic information, learning disability, marital status, intellectual disability, physical disability (including but not limited to blindness), present or past history of mental disability, prior criminal record, race, religious creed, sex (including pregnancy and sexual harassment), sexual orientation, retaliation for previously opposed discrimination or coercion, veteran status, victims of domestic violence, sexual assault, and/or traffickingor any other federal or state protected class in its employment, programs, and activities, unless theprovisionsofSection46a-80(b) or46a-81(b)of theConnecticutGeneral Statutes arecontrollingor there are bonafide occupational qualifications excluding personsin one oftheabove protectedgroups.

For information regarding the nondiscrimination, disability, and Title IX policies/procedures, contact [e-mail]

CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER.