Success Coach

Utica University; City of Utica (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Utica University is seeking a dedicated Success Coach to engage undergraduate students and provide proactive academic support. The role focuses on caseload-based planning, course registration, and sustained interventions to boost retention and success.

Responsibilities include regular student meetings, collaboration with faculty advisors, and participation in departmental assessments. Evening or weekend availability may be required as part of events and support activities.

Qualifications

• Bachelor's degree is required; Master's preferred.

Responsibilities

• Completes ongoing assessments of all students in areas of academic/transition needs.
• Assists students with course registration and academic planning in conjunction with the faculty academic advisor.
• Assists students with academic coaching and preparedness in areas such as time management, organization, study skills, etc.
• Follow up and assist students who receive academic alerts in a personal and timely manner.
• Updates student case notes and takes detailed notes on all student meetings.
• Attends weekly meetings with the Center for Student Success and School or department meetings as necessary.
• Triages the needs and questions of all students and helps to direct and connect students with appropriate offices and support programs.
• Assists with programming, presentations, and events.
• Takes an active role in the development of the department's strategic and operational plans as required by department leadership.
• Actively participate in the department's/division's ongoing assessment processes, as required by the unit's supervisor or assessment coordinator.
• May serves as an instructor for UCC 101- First Year Seminar.

Skills

Interpersonal skills

Communication skills

Microsoft Office

Google Workspace

Student retention

EAB Navigate

Banner

Argos

Teaching experience

Evening/weekend availability

Education

Bachelor's degree

Master's degree

Tools

Microsoft Word

Excel

PowerPoint

Google Docs

Google Sheets

Google Drive

Job description

About Utica University:

Located in the heart of Central New York, Utica University is an comprehensive, independent, private institution founded in 1946 as Utica College. We offer many of the advantages of a large university, such as undergraduate and graduate degree options, excellent academic programs, and outstanding faculty, but with an intimacy and a high degree of personal attention more closely associated with smaller private institutions.

We empower learners to achieve their career and life goals through personally enriching experiences and outstanding educational pathways.

At Utica University, we are committed to creating a working and learning environment where all people feel supported.

Following our institutional values, we work to support diverse perspectives, backgrounds, and experiences in an equitable, respectful, and inclusive environment, while promoting freedom of expression and encouraging civil discourse.

Job Description:

Position Summary:

The Success Coach is responsible for initiating proactive interventions with students. This position will provide proactive assistance to Undergraduate Students at Utica University.

Each Success Coach will oversee a caseload of students and meet with each student at least once each semester to create a course schedule. It is expected that students will also meet with their Success Coach several times to address other issues (transition, academic, etc.).

Success Coaches will be assigned based on academic school within the University and will be integrated into the school/major areas of responsibility by attending school-sponsored events and through various interactions and partnerships with faculty. This position will work with Undergraduate students in the Humanities, Mathematics, and Natural Sciences.

Responsibilities:

• Completes ongoing assessments of all students in areas of academic/transition needs.
• Assists students with course registration and academic planning in conjunction with the faculty academic advisor.
• Assists students with academic coaching and preparedness in areas such as time management, organization, study skills, etc. as needed
• Follow up and assist students who receive academic alerts in a personal and timely manner.
• Updates student case notes and takes detailed notes on all student meetings.
• Attends weekly meetings with the Center for Student Success and School or department meetings as necessary.
• Triages the needs and questions of all students and helps to direct and connect students with appropriate offices and support programs.
• Assists with programming, presentations, and events.
• Takes an active role in the development of the department's strategic and operational plans as required by department leadership.
• Actively participate in the department's/division's ongoing assessment processes, as required by the unit's supervisor or assessment coordinator.
• May serves as an instructor for UCC 101- First Year Seminar.

Requirements:

Education and Experience:

• Bachelor's degree is required. Master's preferred.
• Prior experience working with University students in a residential setting and University programming experience is preferred.

Skills/Abilities:

• Excellent interpersonal and communication skills required.
• Knowledge of Microsoft products such as Word, Excel, PowerPoint and Google Docs, Google Sheets, and Google Drive.
• Must be knowledgeable and up to date on student retention and persistence trends and strategies in higher education.
• Preferred knowledge of EAB Navigate, Banner, and Argos.
• High Consideration to those who have teaching experience or prior experience in student success.
• Must be able to attend special events outside of normal office hours. This includes weekends and evenings as needed.

Supervisory Responsibility:

• This position does not supervise other full-time staff.

Additional Information:

Visa sponsorship is not available for this position

EEO Statement

Utica University is committed to equal opportunity and creating a welcoming work environment for all employees. All qualified applicants will receive consideration for employment without regard to veteran status, disability, citizenship status, domestic violence victim status, or protected status under applicable local, state, or federal law.

Commitment to Supporting and Hiring Veterans

Utica University is a comprehensive, independent, private institution founded in 1946 to offer options for higher education study to veterans returning from the Second World War. More than seventy years since veterans returned from WWII, this tradition of serving veterans is still held in high regard here at Utica University, and we are proud to welcome veterans as students and as valued members of our faculty and professional staff.