Success Center Coordinator

Augusta Technical College; Augusta (GA); On-site; USD 60,000 - 70,000; Full time

Job summary

Augusta Technical College is seeking a Success Center Coordinator to oversee daily academic support operations across all locations.

The role requires a Master’s degree in a related field and 3–5 years in education, with 2–4 years in program administration. The position focuses on student success initiatives, collaboration with faculty, and retention strategies.

Qualifications

• Master’s degree in a related field.
• Three to five years’ work experience in an educational environment with diverse/at‑risk student populations.
• Two to four years’ experience with program administration and development.

Responsibilities

• Oversee daily operations of the Success Center at all locations.
• Plan and develop goals, policies and procedures for Success Center operations.
• Supervise and coordinate contracts and work schedules of Instructional Support Specialists.
• Develop interventions to increase student success based on research and best practices.
• Monitor the Success Center using management software and follow up on early alert referrals.
• Collaborate with academic and student affairs to identify retention action plans.
• Market Center services and hours to students, faculty, staff, and administration.
• Participate in college committees and attend relevant trainings and workshops.

Skills

Program coordination

Student services

Education

Master’s degree in counselor education, counseling psychology, higher education administration, or related field

Job description

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title: Success Center Coordinator Agency: Augusta Technical College Job Requisition ID: JR0000004652 Shift: Not Applicable (United States of America) Compensation Details: $60,000 - $69,680.04; COMMENSURATE WITH EDUCATION AND WORK EXPERIENCE.

Job Description:

JOB SUMMARY

The Success Center Coordinator oversees daily academic support activities and operations of the Success Center at all locations.

MAJOR DUTIES

• Oversee the management and daily operations of the Success Center at all locations.
• Plan and develop goals, policies and procedures for Success Center operations and activities.
• Supervise and coordinate contracts and work schedules of Instructional Support Specialists at assigned locations.
• Develop and implement interventions that increase student success, based on research and best practices, including identifying and reaching out to targeted student groups.
• Monitor the use of the Success Center utilizing academic center management software.
• Monitor the status of early alert referrals and coordinates follow-up services with students.
• Assist with the development and implementation of the college’s student retention efforts, especially for academically underperforming students.
• Collaborate with academic and student affairs to identify retention action plans for targeted populations.
• Market Success Center services and hours of operations to students, faculty, staff, and college administration.
• Serve on college committees such as retention committee; attend seminars, workshops, conferences, and work groups as appropriate.
• Inform Dean of Academic Affairs of any conflicts/ issues which impede Success Center operations.
• Assist grant coordinators with preparation of quarterly and annual grant performance reports.
• Offer NOCTI testing once per term through the Success Center.
• Perform any other related duties as required.

COMPETENCIES

• Good interpersonal skills and the ability to work well with others.
• Effective oral and written communication skills.
• Ability to work independently with minimal supervision.
• Knowledge of and skill in long-range and short-range planning, program development, and program evaluation.
• Knowledge of student success and retention initiatives, outreach strategies, and marketing techniques.
• Ability to travel within and out of state as required.
• Good decision-making and problem-solving skills.
• Working knowledge of common operating systems (Windows 8 and 10) and software applications (Microsoft Office Suite).
• Good organization skills with keen attention to details.

MINIMUM QUALIFICATIONS

• Master’s degree in counselor education, counseling psychology, higher education administration, or a related field from a regionally accredited institution.
• Three to five years’ work experience in an educational environment with culturally diverse and/or at-risk student populations.
• Two to four years’ experience with program administration and development.

PREFERRED QUALIFICATIONS

• Experience coordinating outreach programs and implementing student/academic support activities in a community or technical college setting.
• Demonstrated public speaking experience.
• Experience with an enterprise student information system (e.g., BANNER) and academic center management/service tracking software (e.g. AccuCampus).

Minimum Qualifications: Associate's degree from an academic institution accredited by an institutional accrediting agency recognized by the United States Department of Education*and* Three (3) years of related experience.--Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

Equal Employment Opportunity Employer The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.