Substitute- Technology Support Specialist Continuous Applicant Pool

Imperial Valley College; Imperial (CA); On-site; USD 68,000 - 88,000; Full time

Job summary

Imperial Valley College is seeking a Substitute Technology Support Specialist to assist in end-user, technical, printing, and classroom support within the Information Technology division. You will help install and configure software, enable network connectivity, and provide user training across campus.

The role also covers clerical duties, work order management, and coordination of printing/duplication processes.

Qualifications

• AA or AS degree in computer science, information systems, or related field or a minimum of three (3) years of experience training users and providing direct end-user technology support in an enterprise environment.

Responsibilities

• Assist users in operation of technology systems (computers, software, peripherals, and equipment) and provide training as needed.
• Install, adjust, maintain, and repair computer, audiovisual and related equipment; diagnose failures and replace parts.
• Serve as a help desk resource for faculty, staff and administrators and provide support for instructional technology applications and projects.
• Prepare and manage work orders and track printing costs and usage reports.
• Coordinate campus printing/duplication processes and liaise with vendors for services.
• Instruct and assist users on equipment use; set up audio/video systems for instructional activities and events.
• Train and supervise student workers as assigned.

Skills

End-user support

Help desk

Technical troubleshooting

Networking basics

AV equipment handling

Education

AA/AS in CS or related

Tools

Printer maintenance

AV equipment setup

Work order systems

Network connectivity troubleshooting

Job description

Substitute- Technology Support Specialist Continuous Applicant Pool

Salary: $67,745.60 - $88,379.20 Annually

Job Type: Classified Substitute

Job Number: SUB-TSSP

Closing: Continuous

Location: 380 East Aten Road, Imperial, CA

Division: Information Technology

Representative Duties

BASIC FUNCTION:

Under the direction of the Area Administrator or assigned supervisor, perform end-user, technical, printing, classroom/ instructional and clerical support in assigned area; assist in the development and implementation of support materials, training programs, research tools, and support services based on the needs of the Department.

REPRESENTATIVE DUTIES:

• Assist users in the operation of various technology systems, to include computers, software and systems, peripherals, and other office and classroom/ instructional equipment; demonstrate the use of equipment and explain operational techniques; install and configure software, relocate equipment, enable network connectivity, security, troubleshooting; assist users with proper use of software and equipment; assist with other related technology services as required.
• Install, adjust, maintain, and perform minor repair to a wide variety of computer, audiovisual, video, and related electronic equipment; inspect, troubleshoot, and diagnose electronic and mechanical failure or malfunctioning of equipment; disassemble equipment and replace defective parts; identify the need for major repairs and those covered under warranty.
• Serve as a help desk resource to faculty, staff and administrators with respect to campus technology services, projects and other functions. Provide support to faculty who want to develop instructional web sites, online course materials, instructional technology applications, and systems. Provide trainings and workshops as required. Actively participate in planning sessions and project meetings. Prepare and manage work orders as related to assigned work area, and provide direct support to students, faculty, and staff via phone, email, work order, and in person.
• Perform a variety of clerical duties in support of assigned area, including but not limited to maintaining records of work performed and inventory control; prepare and generate reports and records as needed (i.e. prepare billing reports, track printing costs and needs, monitor systems and equipment usage reports, etc.)
• Organize, facilitate, and coordinate the campus printing and duplication process; ensure accurate and timely completion of projects and work order requests. Collaborate with vendors and other personnel with respect to technical support and services agreements in assigned functional area; facilitate and coordinate the delivery and implementation of products and services.
• Instruct and assist faculty, staff, and students in the use and care of computer and audiovisual equipment; set up and operate audio/ video systems for the support of instructional activities and special events; deliver and pick up equipment from various locations on campus.
• Train and provide direction to student workers as assigned; assign and review student work.
• Perform related duties as assigned.

Minimum Qualifications

EDUCATION AND EXPERIENCE:

Any combination equivalent to: AA or AS degree in computer science, information systems, or related field or a minimum of three (3) years of experience training users and providing direct end-user technology support in an enterprise environment.

Supplemental Information

RANGE 21 ON THE CLASSIFIED SALARY SCHEDULE. Initial salary placement is at Step 1.

For Additional inquiries please contact:

Gina Snow

HR Recruiter

Phone:

Email:

EEO Information

Imperial Valley College is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.

The Imperial Community College District is committed to the principles of equal employment opportunity and will implement a comprehensive program to put those principles into practice. It is the District's policy to ensure that all qualified applicants for employment and employees have full and equal access to employment opportunity, and are not subjected to discrimination in any program or activity of the District on the basis of ethnic group identification, race, color, national origin, religion, age, sex, gender identity, physical disability, mental disability, ancestry, sexual orientation, language, accent, citizenship status, transgender status, parental status, marital status, economic status, veteran status, medical condition, ancestry, political or organizational affiliation, or on the basis of these perceived characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics. The District will strive to achieve a workforce that is welcoming to men, women, persons with disabilities and individuals from all ethnic and other groups to ensure the District provides an inclusive educational and employment environment. Such an environment fosters cooperation, acceptance, democracy and free expression of ideas.