Substitute House Manager

Trilogy; Chicago (IL); On-site; USD 32,000 - 37,000; Full time

Job summary

Trilogy Behavioral Healthcare Inc. operates residential programs across Chicago, providing community-based treatment and holistic care.

This House Manager position oversees clients living in our residential program and delivers direct clinical services to support independent living and crisis management. The role requires trauma-informed practice, coordination with medical staff, and documentation in the health record.

Qualifications

• Must have strong case management and crisis intervention skills.
• Experience delivering trauma‑informed services to individuals in residential settings is preferred.
• Ability to collaborate with multidisciplinary teams and coordinate care.

Responsibilities

• Work directly with clients regarding case management needs and provide individual/group services or crisis intervention as needed.
• Deliver recovery-focused clinical services to residential clients to support independent living.
• Collaborate with team members, prescribers, and outreach treatment teams to provide high-quality interventions.
• Partner with transition teams to review and admit clients into the Residential program and oversee safe community transitions.
• Maintain documentation to ensure compliance with Medicaid and CARF standards; keep notes and medication logs.
• Document all services in the electronic health record during shifts.
• Plan and facilitate activities and outings for clients.
• Perform other related duties as assigned.

Skills

Case management

Crisis intervention

Trauma-informed care

Team collaboration

Independent living skills training

Education

High School Diploma or GED

Associate’s or Bachelor’s degree

Tools

Electronic health record (EHR)

Job description

$23.55 - 27.08 /Hr.

Locations: Rogers Park, Sheridan Park, South Shore, Englewood

Trilogy Behavioral Healthcare Inc. strongly believes that treatment services are more effective when provided in the client’s natural setting, hence, the majority of services provided are located in the community. Trilogy Behavioral Healthcare Inc. also employs a holistic approach to each client’s treatment and integrates all facets of our clients’ lives including mental/emotional health, physical health/wellness, employment and education, social and family relationships, substance use/abuse issues, and housing needs.

$23.55 - 27.08 /Hr.

Locations: Rogers Park, Sheridan Park, South Shore, Englewood

Trilogy Behavioral Healthcare Inc. strongly believes that treatment services are more effective when provided in the client’s natural setting, hence, the majority of services provided are located in the community. Trilogy Behavioral Healthcare Inc. also employs a holistic approach to each client’s treatment and integrates all facets of our clients’ lives including mental/emotional health, physical health/wellness, employment and education, social and family relationships, substance use/abuse issues, and housing needs.

Typical services provided include case management, counseling/therapy, individual skills training, medication training, crisis intervention, linkage to community resources, advocacy, assessment, and treatment planning.

The House Manager has overall responsibility for clients living in the residential program during their shift. They will provide direct clinical services for the clients in order to assist with independent living skills, crisis management, and observation of medication compliance. The House Manager will communicate essential client information to their Supervisor, Providers, medical staff, and other residential employees during their shift and at shift change. They will provide client-centered, strengths-based, and trauma‑informed services to clients with severe mental illness and co‑occurring substance abuse/addiction disorders utilizing a harm reduction approach.

This position offer flexible hours based on the Residential Program needs. The substitute house manager will perform their duties in more than one location as needed. (The working days and hours are variable from week to week)

Essential Responsibilities

• Work directly with clients regarding case management needs, training in independent living skills, and provide individual/group services or crisis intervention as needed
• Provide recovery focused clinical services to residential clients to assist with independent living (i.e. personal hygiene, housekeeping skills, nutrition, etc.), with the goal of living in the least restrictive environment for each person.
• Collaborate with team members, prescribers, and outreach treatment teams to deliver quality service and effective interventions on behalf of the clients.
• Partner with the transition teams to review and admit clients into the Residential program. Oversee the safe transition of the client into the community.
• Maintain documentation and charts to ensure compliance with Medicaid, Commission on Accreditation of Rehabilitation Services (CARF), Community Integrated Living Arrangements (CILA), funding bodies, and organization standards; i.e. notes, medication logs, safety drills, etc.
• Document all services provided to clients in electronic health record during shift
• Plan and facilitate special activities and outings for the clients
• Perform other related duties and/or projects as assigned

Qualifications

• Valid Illinois Driver’s License preferred
• Must have one of the following requirements:
• High School Diploma or GED.
• Associate’s or Bachelor’s degree in any field.