Case Manager

BestCare Treatment Services Inc; Bend (OR); On-site; USD 52,000 - 76,000; Full time

Job summary

BestCare Treatment Services Inc in Bend, Oregon, is seeking a Case Manager to support adults with substance use disorders through care coordination, data management, and direct clinical duties. The role involves screening, needs assessments, connecting clients with resources, and building relationships with community providers to support recovery goals.

Ideal candidates hold an Associate or Bachelor’s in relevant fields, with recovery eligibility and CADC-related credentials.

Qualifications

• Assoc. Degree in Addiction or related field with minimum 3 years’ experience with SUD for Level I, or
• Bachelor’s degree in behavioral science with minimum 1 year of experience with SUD for Level II
• For individuals in recovery, must have maintained continuous recovery for two years at hire

Responsibilities

• Works with a treatment team to conduct comprehensive needs assessments
• Connects clients with resources, benefits, and entitlement programs
• Develops treatment plans for substance-use disorders aligned with policy and procedures
• Maintains clinical documentation in the EHR system in a timely manner
• Builds relationships with community partners and supports client goals
• Provides support to clients to achieve ISSP goals and objectives
• Stays informed about housing resources and eligibility for programs

Skills

Needs assessment

Case management

Client coordination

Relationship building

MS Office 365

EHR proficiency

Education

AAD in Addiction or related field

Bachelor’s in Behavioral Science

Recovery eligibility requirement

Tools

EHR system

Databases

Office software

Job description

Description

JOB SUMMARY:

This position includes a combination of care coordination, data management, and direct clinical duties for adults who have a history of substance use and who may still be actively using various substances. The Case Manager is responsible for screening individuals, doing a comprehensive needs assessment, connecting individuals with various resources, and providing basic employment skills for adults with Substance Use Disorder (SUD) through developing strong relationships with clients and community providers.

QUALIFICATIONS:

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

• Assoc. Degree in Addiction or related field + 3 years’ minimum experience working directly with individuals with substance use disorder (for Level I) or
• Bachelor’s degree in behavioral science (Psychology, Social Work, Behavioral Sciences, or related field) required + minimum one (1) year of experience working directly with individuals with substance use disorder (for Level II)
• For individuals in recovery from substance-use disorder, must have maintained continuous recovery for the previous two years at the time of hire

LICENSES AND CERTIFICATIONS:

• CADC-I required or CADC-R within 30 days of hiring and commitment to obtain with 1 year
• Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations)

ESSENTIAL FUNCTIONS:

1. Works closely with other staff as a member of a treatment team;
2. Conducts comprehensive needs assessments for individuals;
3. Assists clients with accessing resources, benefits, and entitlement programs;
4. Obtains consents, releases of information, and requests collateral information from appropriate sources;
5. Develops treatment plans for substance-use disorders for assigned clients that is consistent with program and BCTS policies and procedures and applicable OAR's;
6. Conducts client Urine Analyses as needed and appropriate;
7. Follows all program policies and procedures for client case management and recordkeeping;
8. Responsible for recording information in the client files assigned to them and consistent with those policies and procedures and applicable OAR’s;
9. Provides support to SUD clients in achieving their treatment plan (ISSP/Individual Services & Support Plan) goals and objectives;
10. Develops and maintains strong collaborative relationships with a wide range of community partners, including (but not limited to): Self-Sufficiency and Seniors/People with Disabilities, the County Adult Community Justice, Public Health, Mosaic Medical and other primary care clinics including dental;
11. Stays abreast of community resources that individuals may be eligible for, including housing resources and housing options;
12. Receives training to become an OHP assister, to help individuals enroll in Oregon Health Plan if eligible;
13. Assist clients in determining if they are eligible for expungement of criminal record;
14. Facilitates psychoeducational and skills groups (if appropriate);
15. Maintains clinical documentation in a timely manner in client files in the EHR system and in compliance with BestCare timelines and regulatory standards;
16. Models appropriate counselor behavior to the newer staff, and helps train and orient new staff to the program;
17. In addition to being a positive role model for staff, also provides assistance to clients, demonstrating compassion and being effective in engaging clients in mental health treatment services wherever possible;
18. Other related duties as assigned.

Requirements

PREFERRED:

• Bilingual in English/Spanish a plus

REQUIRED COMPETENCIES:

Must have demonstrated competency or ability to attain competency for each of the following within a reasonable period:

• Demonstrated knowledge and ability to provide treatment of substance-related disorders including client evaluation, ASAM, and individual, group, family, and other counseling techniques; program policies and procedures for client case management and record keeping;
• Demonstrated knowledge of the philosophies, practices, policies, and outcomes of generally accepted and scientifically supported models of treatment, recovery, relapse prevention, and continuing care for addiction and other co-occurring problems;
• Advanced ability to develop and maintain strong, collaborative relationships;
• Ability to work effectively and respectfully in a diverse, multi-cultural environment is essential;
• Ability to electronically record information in client files in the EHR system timely and consistent with BestCare’s policies and procedures and applicable OAR’s;
• Proficiency in MS Office 365 (Word, Excel, Outlook), EHR platform, databases, virtual meeting platforms, internet, and ability to learn new or updated software;
• Strong interpersonal and customer service skills;
• Strong communication skills (oral and written);
• Strong organizational skills and attention to detail, accuracy, and follow-through;
• Excellent time management skills with a proven ability to meet deadlines;
• Critical thinking skills;
• Ability to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon Statutes;
• Ability to build and maintain positive relationships;
• Ability to function well and use good judgment in a high-paced and at times stressful environment;
• Position requires professional and personal skills to cope with stress associated with work involving a high degree of mental, emotional and physical demands.
• Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively;
• Ability to work independently as well as participating as a positive, collaborative team member.