Subject Matter Expert (ISO)

Cherokee Federal; Washington (District of Columbia); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

401(k) company match

Paid time off

Medical, dental, and vision insurance

Life and AD&D insurance

Short/long-term disability

Holidays

EAP

FSA/HSA

Professional development

Certification support

Voluntary benefits

Job summary

Cherokee Federal is pursuing an opportunity to support the U.S. Department of State’s Bureau of Consular Affairs, Passport Services Directorate (CA/PPT).

The role requires an active Secret clearance and focuses on applying Lean Six Sigma methods to improve operational efficiency and service quality. The candidate will identify gaps, analyze root causes, and lead documentation and process improvements across multiple functional teams while maintaining strong written and stakeholder

Qualifications

• Minimum 10 years of experience in related field.
• Master's Degree in a related field or 16 years of experience.
• ISO credential - 6 Sigma (Lean).
• Active Secret clearance required.
• Ability to sit at a desk and use a computer for extended periods.

Responsibilities

• Identify, analyze, and solve problems affecting service quality.
• Conduct gap assessments, root cause analyses, and corrective action reviews.
• Apply Lean Six Sigma methods to improve efficiency and service quality.
• Coordinate documentation and process improvements across multiple teams.
• Demonstrate strong technical writing, analytical, and stakeholder communication skills.

Skills

Lean Six Sigma

Root cause analysis

Gap assessments

Stakeholder communication

Technical writing

Education

Master's Degree in related field

Job description

A government contract requires that this position be restricted to U.S. citizens or legal permanent residents. You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify.

This position requires an active Secret clearance.

Position Summary:

Cherokee Federal is pursuing an opportunity to support the U.S. Department of State’s Bureau of Consular Affairs, Passport Services Directorate (CA/PPT). CA/PPT oversees passport issuance nationwide, serving U.S. citizens traveling internationally and protecting the integrity of the U.S. passport as proof of citizenship.

Compensation & Benefits:

Starting Salary Range for Subject Matter Expert (ISO): Pay commensurate with experience.

Benefits That Set Us Apart

When considering your next opportunity, compensation is only part of the picture. We offer a benefits package designed to invest in your future and support your life outside of work.

Highlights include:

• Up to a 6% 401(k) company match to help you build long-term financial security
• Paid time off as part of our comprehensive benefits package, so you have the flexibility to rest, recharge, and enjoy what matters most
• Medical, dental, and vision insurance, plus prescription drug coverage
• Basic life and AD&D insurance, with supplemental life options
• Short-term and long-term disability coverage
• Paid holidays
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Professional development, training, and certification support
• Voluntary benefits including accident, critical illness, and identity theft protection

Because taking care of our employees isn’t just a promise, it’s part of who we are.

Benefits are subject to change and eligibility requirements apply.

Essential Functions, Duties & Responsibilities:

• Expertise in ISO skills.
• Expert to identify, analyze, and solve problems that may affect the quality of services.
• Experience conducting gap assessments, root cause analyses, and corrective action reviews.
• Demonstrated success applying Lean Six Sigma methods to improve operational efficiency and service quality.
• Experience coordinating documentation and process improvements across multiple functional teams.
• Strong technical writing, analytical, and stakeholder communication skills.
• Perform other job-related duties as assigned.

No supervisory/management authority

Basic Qualifications:

• Minimum 10 specific years’ experience
• Master's Degree in related field or 16 years' experience
• ISO credential - 6 Sigma (Lean)
• This position requires an active Secret clearance.
• Prolonged periods of sitting at a desk and working on a computer; may occasionally require standing or moving about the office for extended periods.
• Must pass pre-employment qualifications of Cherokee Federal.

Work Environment:

Work is performed primarily in a climate-controlled environment.

Company Information:

Behind every government mission stands skilled, mission-driven talent: people whose expertise and dedication turn complex challenges into successful outcomes. Cherokee Nation System Solutions LLC, part of Cherokee Federal, the federal contracting division of Cherokee Nation Businesses, is that team. We modernize aging systems, deliver care where it’s needed most, and keep missions supplied, staffed, and moving across defense, intelligence, and civilian agencies. For more than 60 federal clients, we take on the work others won’t and deliver where it counts. If that’s the kind of work you’re looking for, you’ve found your team. Learn more at cherokee-federal.com.

#CherokeeFederal #LI-PY1

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Legal Disclaimer:

All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.

Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.

In compliance with Washington D.C.’s Wage Transparency Act, the estimated annual salary range for this position is available upon request. Actual compensation is based on qualifications and experience.

Equal Employment Opportunity (EEO) Statement

Cherokee Federal is a federal contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA). As required by VEVRAA, we take affirmative action to employ and advance in employment qualified protected veterans. Protected veterans are encouraged to self-identify during the application process.

Cherokee Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities in compliance with Section 503 of the Rehabilitation Act. Qualified individuals with disabilities are encouraged to self-identify during the application process.

Reasonable accommodations are available to qualified individuals with disabilities or those with sincerely held religious beliefs. To request an accommodation in the application or interview process, please contact Human Resources at [e-mail].

This position is subject to pre-employment drug testing. Cherokee Federal maintains a drug-free workplace in accordance with applicable federal and state laws and regulations.

This position may be contingent upon the successful completion of a background investigation. The scope of the investigation will be commensurate with position requirements and applicable law.