Subcontractor Coordinator

Optus, Inc.; Jonesboro (AR); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

AD&D insurance

Dental insurance

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Professional development assistance

Referral program

Tuition reimbursement

Vision insurance

Job summary

Optus, Inc. is seeking a Subcontractor Coordinator to collaborate with subcontractors across markets and support contract execution. You will qualify new subcontractors, manage agreements, and analyze vendor data to optimize coverage and performance.

The role requires a BA/BS and 2–3 years related experience, with strong Excel and Word skills; Salesforce CRM is preferred. You will report to services leadership and work to improve efficiency and customer service while upholding Optus' Core Values.

Qualifications

• Bachelor's degree from four-year college or university; and two to three years related experience and/or training.
• Proven negotiation results and strong relationship management skills.
• Proficient in Microsoft Word and Excel; Salesforce CRM experience preferred.
• Excellent written and verbal communication across management and staff at all levels.

Responsibilities

• Make calls to qualify and solicit new subcontractors.
• Coordinate email and direct mail campaigns to recruit and add subcontractors.
• Manage subcontractor agreements, including pricing negotiation, verification of skills, insurance, and agreed response times.
• Analyze vendor database by geography to identify coverage weaknesses.
• Load and update vendor information in internal systems; participate in measuring and ranking subcontractors.
• Create reporting and analysis on CRM, call recording, call metrics, and other tools; present findings to leadership.

Skills

Negotiation

Vendor management

Data analysis

Communication

Independent worker

Education

Bachelor's degree

Tools

Salesforce CRM

Microsoft Word

Microsoft Excel

Job description

The Subcontractor Coordinator works with Optus subcontractors to complete contracts, negotiate pricing and ensure ample coverage for serviced markets. They will also assist with updating, reporting, and analyzing data related to vendors and service metrics.

RESPONSIBILITIES:

• Make calls to qualify and solicit new subcontractors
• Coordinate email and direct mail campaigns to recruit, qualify, and add subcontractors
• Manage the subcontractor agreement process, which includes negotiation of pricing, confirmation of technical skill sets, insurance verification, and agreement to defined Optus response times
• Pro-actively analyze current vendor database by geography and identify coverage weaknesses
• Responsible for loading and updating vendor information into internal systems
• Participate in the measurement and ranking of subcontractors
• Identify improvement opportunities and recommend changes to management
  Collect, review and analyze information in order to make sound recommendations
• Find new ways to control costs, increase efficiency or improve customer service
• Leveraging data by creating reporting and analysis on CRM, call recording, call metrics, and other tools to provide information via dashboards, key performance, and trend indicators
• Present analysis and recommendations to services leadership team and executive team
• When necessary, partner with other internal teams to resolve vendor disputes, challenges and target specific skillsets for Optus footprint expansion
• Model appropriate behavior in regards to Optus’ Core Values and Code of Ethics Policies and supports Optus’ team approach to Quality
• Other duties or tasks as assigned by management
• Bachelor's degree (BA/BS) from four-year college or university; and two to three years related experience and/or training; or equivalent combination of education and experience
• Extensive experience in Microsoft Word and Excel required
• Experience with Salesforce CRM preferred
• Excellent relationship management skills with the ability to work effectively with management and staff at all levels
• Proven results in negotiation
• Must be a self-starter who is able to work independently and communicate effectively to include both verbal and written communication
• Must also possess strong analytical skills, the ability to multi-task and prioritize duties as well as time management skills to manage concurrent projects with overlapping deadline
• Strong organizational and planning skills with a professional attitude
• Prefer experience in a progressive, technically geared work environment

REQUIREMENTS:

• Bachelor's degree (BA/BS) from four-year college or university; and two to three years related experience and/or training; or equivalent combination of education and experience
• Extensive experience in Microsoft Word and Excel required
• Experience with Salesforce CRM preferred
• Excellent relationship management skills with the ability to work effectively with management and staff at all levels
• Proven results in negotiations
• Must be a self-starter who is able to work independently and communicate effectively to include both verbal and written communication
• Must also possess strong analytical skills, the ability to multi-task and prioritize duties as well as time management skills to manage concurrent projects with overlapping deadlines
• Strong organizational and planning skills with a professional attitude
• Prefer experience in a progressive, technically geared work environment

WHO WE ARE:

At Optus, we're the go-to experts for enterprise organizations looking to stay ahead in the tech world. For over 30 years, we've been helping companies make the most of their business technology, whether they're working in the office or from home. Our goal? To be the most trustworthy, most reliable, and most innovative IT services firm for companies across North America.

We're all about finding the right technology solutions and services for our clients. Our team works closely with each company to understand what they need and create a plan that fits their goals. We're not tied to any one brand or partner, so we can always recommend the best tools for the job. Whether you're passionate about helping people, love working with technology, or have a knack for problem-solving, there's a place for you at Optus. We're looking for people who want to grow their skills, help businesses succeed, and help us create customers for life.

WHAT WE OFFER:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

PHYSICAL DEMANDS / WORKING CONDITIONS:

Ability to read, write, and communicate both orally and written to external and internal customers and employees. Normal vision and normal hearing with or without correction. Ability to lift and/or carry up to 25 lbs. periodically throughout the workday. Ability to stand, walk, climb stairs, sit in one place, squat and kneel continuously throughout the day. Ability to reach, bend, and twist continuously throughout the day. Ability to use hands and feet together for repetitive, coordinated motions. Ability to use hands for gripping and squeezing, as well as repetitive hand and wrist motions. Ability to work together effectively and professionally with internal and external customers.

“Equal Opportunity Employer”