Stylist in Training / Apprentice Stylist

Supercuts; Warwick (RI); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading salon as a Stylist in Training where you will learn from experienced stylists while providing exceptional customer service. You will promote services, manage salon operations, and ensure customer satisfaction in a dynamic environment. This role requires a cosmetology license and offers flexible scheduling to accommodate training and salon needs.

Qualifications

• Graduate from an accredited cosmetology school within 90 days of hire.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Promote and sell services and retail products to customers.
• Provide exceptional customer service and manage salon operations.
• Control expenses and adhere to company policies.

Skills

Time Management

Interpersonal Skills

Customer Service

Education

Cosmetology License

Tools

Point-of-Sale Systems

Job description

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Job Duties

• Market and grow the business
• Observe other stylists/managers at work and ask relevant questions
• Provide exceptional customer service
• Control expenses
• Promote and sell services and retail products
• Answer telephones, stock and dust shelves, and sweep hair
• Complete all other duties as assigned by manager

Qualifications

• Must graduate from an accredited cosmetology school and obtain the necessary license(s) to perform salon services within or before 90 days of hire-date
• Ability to work in a dynamic salon environment
• Good time management skills, good judgment, and the ability to multi-task
• Well-developed interpersonal skills to communicate in a professional and courteous manner with customers, co-workers, and management
• Computer knowledge including but not limited to point-of-sale systems and data entry
• Ability to work a flexible schedule including nights and weekends

Essential Functions

• Promote and sell services and products, including recommending and selling additional services and/or retail products which will enhance and improve the customer's image and/or contribute to the customer's satisfaction with services performed
• Clearly convey a complete understanding of pricing for available services
• Coordinate Promotional Sales displays as directed by the company using ShopTalk
• Responsible for sales to walk-in retail customers

Provide Exceptional Customer Service

• Understand the needs of the customer, greet each customer professionally by name, escort all clients through the salon, give salon tour when necessary
• Estimate wait times for scheduled and unscheduled appointments
• Answer the telephone promptly and professionally
• Handle general complaints and refer customer service issues to the manager

Manage and Control Expenses

• Follow weekly salon schedules as directed by Salon Manager
• Correctly charge for services rendered and products purchased, including proper discounting according to Company policy
• Safeguard company assets by adhering to company policies and procedures

Complete Required Administrative Tasks/Compliance

• Perform a variety of tasks related to assisting salon operations, including but not limited to: answering telephones, stocking shelves, sweeping hair and other duties as assigned by manager
• Communicate effectively with management, customers and co-workers in a professional and courteous manner
• Maintain and uphold safety standards by identifying and correcting conditions that affect salon safety
• Attend work timely and consistently, including attending mandatory staff meetings, training sessions or as otherwise required by management
• Adhere to all corporate policies, procedures and work rules
• Handle all POS transactions including opening and closing the register

Physical Requirements and Work Environment

• Frequent lifting up to 10 lbs. to stock retail shelves. Occasional lifting 10-25 lbs. to assist unloading monthly shipment of products.
• Continuous standing throughout the day
• Continuous reaching, alternating between shoulder level and above shoulder level height to stock shelves.
• Occasional pushing and pulling to move styling chair.
• Continuous exposure to various chemicals and fragrances used in performing services and styling hair, including but not limited to permanent solutions, straightening solutions, shampoos, conditioners, hair spray and client perfume.
• Occasional climbing of ladder/stepstool to stock shelves, retrieve products and maintain salon.
• Ability to communicate with customers regarding services offered and requested and the customer's needs and wants.
• Basic reading, writing and mathematical skills necessary to read and complete company forms and other documents.
• Occasional travel to mandatory meetings and training sessions, including overnight travel.