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Job Duties
A stylist-in-training at Regis is a temporary 90-day position designed to integrate an unlicensed, future stylist into the salon workplace and to help them learn the business. It is the stylist-in-training's responsibility to deliver exceptional customer service and to communicate effectively with management, customers, and co-workers. Specifically, the stylist-in-training's job duties include:
- Market and grow the business
- Observe other stylists/managers at work and ask relevant questions
- Provide exceptional customer service
- Control expenses
- Promote and sell services and retail products
- Answer telephones, stock and dust shelves, and sweep hair
- Complete all other duties as assigned by manager
The stylist-in-training may be eligible for a promotion to the stylist position once they receive their license. To be considered for promotion, the stylist-in-training must:
- Possess a valid license in their applicable state of employment;
- Be able to perform duties permitted by their license, including cutting, styling, coloring, waxing, washing, and perming hair;
- Demonstrate adherence to Regis values of honesty, accountability, integrity, and respect.
Qualifications
- Must graduate from an accredited cosmetology school and obtain necessary licenses within or before 90 days of hire.
- Ability to work in a dynamic salon environment.
- Good time management, judgment, and multi-tasking skills.
- Interpersonal skills to communicate professionally with customers, co-workers, and management.
- Computer knowledge, including POS systems and data entry.
- Flexible schedule including nights and weekends.
Essential Functions
Market and Grow the Business
- Promote and sell services and products, including recommending additional services or retail items.
- Convey clear pricing information.
- Coordinate promotional displays using ShopTalk.
- Handle sales to walk-in retail customers.
Provide Exceptional Customer Service
- Understand customer needs, greet professionally, and escort clients.
- Estimate wait times and answer calls promptly.
- Handle complaints and escalate to management as needed.
Manage and Control Expenses
- Follow salon schedules.
- Charge accurately for services and products, applying discounts per policy.
- Safeguard assets per company policies.
Complete Administrative Tasks/Compliance
- Assist with salon operations, including answering phones, stocking, and cleaning.
- Communicate professionally with staff and clients.
- Maintain safety standards.
- Attend mandatory meetings and training.
- Handle POS transactions, including opening and closing the register.
Physical Requirements and Work Environment
- Frequent lifting up to 10 lbs; occasional lifting 10-25 lbs.
- Continuous standing and reaching.
- Occasional pushing, pulling, and ladder use.
- Exposure to chemicals and fragrances.
- Ability to communicate with clients and read/write basic documents.
- Occasional travel for meetings and training.