Styling & Guest Experience Associate — Flexible Hours

Tapestry; Clarksburg (MD); On-site; USD 2,066,000 - 2,686,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York, part of the Tapestry portfolio, seeks a customer-engaged stylist to greet guests, understand needs, and offer styling advice across handbags, ready-to-wear, and accessories. You will lead customers through purchase decisions, showcase versatile looks, and ensure a seamless checkout in a busy retail environment.

Applicants should have retail experience, strong communication skills, and comfort with social media and omni-channel selling.

Qualifications

• Professional selling skills with exceptional interpersonal and communication abilities.
• Prior experience in a retail environment.
• Ability to multitask, prioritize, and work collaboratively in a team setting.
• Social media awareness and willingness to learn omni/virtual selling techniques.
• English proficiency (or local language proficiency per market).

Responsibilities

• Greet guests warmly and confidently, demonstrating strong product knowledge.
• Actively listen and ask insightful follow-up questions to understand customer needs.
• Provide styling advice, suggest add-ons, and create complete looks.
• Use creativity to showcase multiple ways to wear products and encourage customers to explore new styles.
• Guide customers through purchase decisions and ensure a seamless checkout experience.
• Reinforce and celebrate customer choices, inviting them to return.
• Drive results through strong customer connections and storytelling.
• Demonstrate deep knowledge of the brand and product attributes across all categories.
• Maintain operational excellence, including stockroom organization and POS transactions.
• Give and receive feedback in an honest, constructive manner.

Skills

Selling skills

Interpersonal communication

Retail experience

Multitasking

Team collaboration

Social media awareness

Omni/virtual selling

English proficiency

Job description

Kate Spade New York, part of the Tapestry portfolio, seeks a customer-engaged stylist to greet guests, understand needs, and offer styling advice across handbags, ready-to-wear, and accessories. You will lead customers through purchase decisions, showcase versatile looks, and ensure a seamless checkout in a busy retail environment.

Applicants should have retail experience, strong communication skills, and comfort with social media and omni-channel selling.