Style Specialist - SF - Fillmore Street

Gap Inc; San Francisco (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

Gap Inc. is seeking a Style Specialist to create inspiring, personalized experiences that strengthen each customer’s connection to the brand. You’ll be a styling and product expert, delivering elevated solutions while driving loyalty and sales.

In partnership with store leadership, you will elevate the customer experience and contribute measurable impact to store performance through authentic engagement, proactive outreach, and event-driven visits.

Qualifications

• 1+ years of retail, styling, clienteling, or advanced selling experience.
• Excellent communication and relationship-building skills.
• Confident in personalized styling, outfitting, and consultations.
• Customer-focused and motivated by delivering strong experiences and sales results.
• Highly organized and detail-oriented, with appointment management and follow-ups.
• Comfortable navigating technology and digital tools used to support engagement.
• Collaborative and able to thrive in a fast-paced team environment.
• Passionate about the brand, its heritage, products, and values.
• Flexible schedule including evenings, weekends, holidays, and peak periods.
• Able to maneuver throughout salesfloor and stockroom, lifting up to 30 lbs.

Responsibilities

• Deliver elevated, high-touch customer experiences through personalized service and product recommendations.
• Build authentic relationships by understanding needs and style goals to drive loyalty.
• Deliver an elevated fitting room experience with attentive service and confidence-building guidance.
• Serve as a trusted style and product expert translating fashion trends into customer solutions.
• Drive sales, conversion, units per transaction, and store performance through engagement.
• Proactively engage customers via outreach, appointments, and events to generate traffic.
• Educate customers through strong product knowledge and benefits.
• Support loyalty by creating consistent, personalized experiences across touchpoints.
• Contribute to a collaborative, customer-focused store environment consistent with company values.

Skills

Styling

Clienteling

Customer relationships

Communication

Product knowledge

Sales mindset

Tools

POS systems

Job description

About the Role

The Style Specialist creates inspiring and personalized experiences that strengthen each customer’s connection to the brand. As a style and product expert, you leverage knowledge of product, fit, fabric, function, and trends to deliver elevated styling solutions that meet customers’ needs and build confidence.

Through authentic engagement, exceptional service, and personalized recommendations, you drive sales, conversion, and long-term loyalty. You build lasting customer relationships through proactive clienteling, outreach, follow-up, and appointments, serving as a trusted style partner throughout the customer journey.

In partnership with store leadership, the Style Specialist elevates the overall customer experience and contributes measurable impact to store performance.

What You’ll Do

• Deliver elevated, high-touch customer experiences through personalized service, styling, and product recommendations.

• Build authentic customer relationships by understanding individual needs, preferences, and style goals to drive loyalty and repeat business.

• Deliver an elevated fitting room experience through attentive service, styling guidance, and confidence-building recommendations.

• Serve as a trusted style and product expert, translating relevant fashion and lifestyle trends into solutions that meet customer needs.

• Drive sales, conversion, units per transaction, and other store performance goals through intentional customer engagement and solution-based selling.

• Proactively engage customers through outreach, appointments, events, and personalized follow-up to build relationships and generate traffic and sales.

• Educate and inspire customers through strong product knowledge and recommendations that connect product benefits to individual needs.

• Support customer loyalty and long-term engagement by creating consistent, personalized experiences across customer touchpoints.

• Demonstrate behaviors consistent with company values while contributing to a collaborative, customer-focused store environment.

Who You Are

• 1+ years of retail, styling, clienteling, or advanced selling experience, preferably in a fashion or premium retail environment.

• Excellent communication and relationship-building skills, with the ability to create meaningful customer connections that build loyalty and repeat business.

• Confident in providing personalized styling, outfitting, and customer consultations based on individual needs and preferences.

• Customer-focused and motivated by delivering strong experiences and contributing to measurable sales and business results.

• Highly organized and detail-oriented, with the ability to manage customer relationships, appointments, outreach, and follow-up.

• Comfortable navigating technology and digital tools used to support customer engagement and the selling experience.

• Collaborative, adaptable, and able to thrive in a fast-paced team environment with a desire to learn and grow.

• Passionate about the brand, its heritage, products, customer experience, and values.

• Flexible to work a schedule that meets business needs, including evenings, weekends, holidays, and peak business periods.

• Able to maneuver throughout the salesfloor, stockroom, and other work areas and lift up to 30 lbs., with or without reasonable accommodation.