Personal Stylist, Mission Viejo - Full Time

Macy's; Mission Viejo (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance

Job summary

Macy's is seeking a Personal Stylist (MyStylist) to deliver elevated shopping experiences in-store and online. You will build relationships, leverage social media, and partner with vendors and store leadership to drive client acquisition and sales growth.

The role emphasizes new client development, ongoing outreach, and contributions to a social and engaging customer journey while maintaining Macy's standards.

Qualifications

• Minimum of 3 years retail experience or high-touch selling position.
• Keen sense of fashion and ability to coordinate items for clients.
• Ability to communicate with diverse groups of customers and peers.
• Self-starter with flexibility for changing customer needs.

Responsibilities

• Exceed sale goals with personalized in-store and online experiences.
• Drive customer acquisition through networking and social media.
• Partner with store team and vendors to host events for incremental sales.
• Utilize selling tools to increase annual spend and repeat visits.
• Attend vendor trainings and share knowledge with peers.

Skills

Fashion sense

Clienteling

Sales-driven

Networking

Job description

Be part of an Amazing Story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Personal Stylist, also known as MyStylist, your focus is to exceed performance metrics with an entrepreneurial mindset. You will drive enterprise-wide cross selling to deliver sales goals and achieve sales growth. You will also embrace innovation, new selling ideas, and applications. Your role is to provide an elevated and seamless customer experience through expertise in lifestyle selling, in-store and virtual selling and service by leveraging technology. Personal Stylists are expected to expand their customer base by developing key relationships with vendor partners, store leadership, peers, and their local community. This position also focuses on new customer acquisition, building and maintaining strong client relationships through clienteling, and building a social media presence.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

What You Will Do

• Exceed sale goals by providing a personalized and elevated shopping experiences in-store and online
• Drive customer acquisition through networking opportunities, leverage social media to seek online and in-store traffic, and create and execute a compelling online presence to form awareness and promote the services and experiences you offer
• Partner with store team, vendors and community partners to develop and host virtual and in-store events to deliver incremental sales.
• Leverage selling tools and resources to increase annual spend and repeat client visit rates through ongoing outreach and correspondence; invite customers to virtual and/or in-person appointments; promote goods, looks, and products that are relevant to your customer.
• Make data driven decisions that will drive growth and understand your local market and customer base.
• Meet with the Store Manager on a regular basis to inform them of your performance, goals and actions.
• Complete Daily and weekly tasks include checking emails, appointment booking upkeep, customer follow-up, content development and posts, and other duties as assigned.
• Attend Vendor trainings and development workshops as assigned.
• Share your knowledge and support peers in growing their skillset while continuously developing yours
• Regularly participate in store leadership meetings and visits.
• Maintain a clean, safe and inviting environment in alignment with our company standards and guidelines.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Who You Are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Ability to communicate and share information with diverse groups of customers and peers.
• Self-starter able to adapt quickly to changing customer expectations and needs.
• Resourceful and able to adapt quickly to changing priorities and deadlines.
• Keen sense of fashion, ability to coordinate items and suggestive selling techniques.
• Experience or familiarity with a variety of lifestyles, business segments and social media platforms while displaying credibility to interact with broad customer base.
• Minimum of 3 years retail experience or other high touch selling position

Essential Physical Requirements You Will Perform

• Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
• Frequent use of computers and handheld electronic equipment
• Reaching, including above eye level, crouching, kneeling, stooping and color vision
• Lifting and moving items weighing up to 25lbs

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance