Style Concierge & Customer Experience Specialist

LOFT Outlet; Hanover (MD); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community partnerships

Job summary

LOFT Outlet in Hanover, MD is seeking a Sales Associate to connect with customers, guide their shopping journey with personalized styling, and keep the floor vibrant and organized. You will share product knowledge, drive brand loyalty, and collaborate with teammates to deliver an exceptional in-store experience.

The role requires a hospitality mindset, customer-focused experience, and flexibility to work evenings, weekends, and holidays.

Qualifications

• Sales Associate or customer-focused experience (preferred).
• Hospitality mindset when engaging with customers.
• Flexibility to work evenings, weekends, and holidays.
• Tech-savvy and able to operate a point-of-sale system.

Responsibilities

• Connect with customers and listen to their needs to create personalized experiences.
• Share product knowledge and recommendations to help styling decisions.
• Use brand behaviors and service to drive brand loyalty.
• Uphold visual and operational standards with a customer focus.
• Provide a seamless omnichannel shopping experience using available tools.
• Partner with store leaders to achieve daily goals and contribute ideas.

Skills

Customer service

Hospitality mindset

Flexible availability

Technology proficiency

Communication

Tools

POS system

Job description

LOFT Outlet in Hanover, MD is seeking a Sales Associate to connect with customers, guide their shopping journey with personalized styling, and keep the floor vibrant and organized. You will share product knowledge, drive brand loyalty, and collaborate with teammates to deliver an exceptional in-store experience.

The role requires a hospitality mindset, customer-focused experience, and flexibility to work evenings, weekends, and holidays.