Style Advisor: Personal Styling & Confidence Builder

colehaanretailstores; Massachusetts; On-site; USD 40,000 - 52,000; Full time

Job summary

Cole Haan is seeking passionate Stylist (Sales Associate) to deliver personalized styling and exceptional customer experiences in our MA store. You will act as a trusted advisor, help customers discover products that fit their lifestyle, and support store goals with a proactive, service-driven approach.

In this role, you’ll stay on top of seasonal collections, offer head-to-toe solutions, and build lasting relationships through authentic engagement and tailored recommendations.

Qualifications

• Deliver results and achieve personal sales and KPI goals.
• Drive revenue growth through exceptional service, relationship building, and personalized recommendations.
• Utilize Cole Haan's "#RUOBSESSED?" Selling Program to uncover customer needs and deliver personalized solutions.
• Assist the leadership team in executing store initiatives that support profitability and business objectives.

Responsibilities

• Be a brand ambassador by embodying Cole Haan's standards for appearance and customer engagement.
• Guide customers through the "Step into Style" experience with personalized styling across product categories.
• Build customer confidence by addressing concerns and overcoming objections with tailored solutions.
• Stay informed on seasonal collections, product innovations, and fashion trends; share relevant information with customers.
• Uphold company values by putting customers first and collaborating with teammates.
• Leverage fit expertise to provide solutions that meet lifestyle and wardrobe needs.
• Build lasting customer relationships that drive loyalty and repeat business.
• Follow all store policies and procedures and notify management of infractions.
• Contribute positively to a collaborative, inclusive, and customer-focused team environment.
• Follow health and safety procedures and maintain visual merchandising standards.
• Support store operations through receiving, processing shipments, and selling floor replenishment.
• Execute all housekeeping tasks.

Job description

Cole Haan is seeking passionate Stylist (Sales Associate) to deliver personalized styling and exceptional customer experiences in our MA store. You will act as a trusted advisor, help customers discover products that fit their lifestyle, and support store goals with a proactive, service-driven approach.

In this role, you’ll stay on top of seasonal collections, offer head-to-toe solutions, and build lasting relationships through authentic engagement and tailored recommendations.