Style Advisor & Personal Styling Expert

colehaanretailstores; New York (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

Cole Haan in New York, NY seeks a passionate Stylist (Sales Associate) to deliver exceptional customer experiences and drive store sales. You will act as a trusted advisor, providing personalized styling across product categories while upholding the Cole Haan brand standards.

Join a dynamic team focused on building confidence through style, meaningful connections, and a customer-first approach, using the Step Into Style program to create head-to-toe solutions for each guest.

Responsibilities

• Achieve personal sales and key performance goals.
• Drive revenue growth through exceptional service, relationship building, and personalized recommendations.
• Utilize Cole Haan's "#RUOBSESSED?" Selling Program to uncover customer needs, build meaningful connections, and deliver personalized solutions.
• Assist the leadership team in executing store initiatives that support profitability and business objectives.
• Serve as a brand ambassador by consistently embodying Cole Haan's standards for appearance, professionalism, and customer engagement.
• Guide customers through the Step into Style experience by providing personalized styling recommendations across product categories and creating head-to-toe solutions that reflect their lifestyle and individual style.
• Build customer confidence by thoughtfully addressing concerns, overcoming objections, and recommending solutions that best fit the customer's preferences and needs.
• Stay informed on Cole Haan's seasonal collections, product innovations, key features, and current fashion trends and share relevant information with the customer.
• Consistently uphold Cole Haan's values by putting the customer first, acting with integrity, collaborating with teammates, and delivering experiences that inspire confidence.
• Leverage fit expertise, product knowledge, and styling acumen to provide personalized solutions that meet customers' lifestyle and wardrobe needs.
• Build lasting customer relationships that drive loyalty, repeat business, and long-term brand advocacy through authentic engagement and follow-up.
• Adhere to company policies and procedures; notify management of any infractions.
• Contribute positively to a collaborative, inclusive, and customer-focused team environment.
• Follow all operational, loss prevention, health, and safety procedures.
• Support and maintain visual merchandising standards consistent with company expectations and the elevated Cole Haan brand experience.
• Support store operations through receiving and processing shipment and sales floor replenishment.
• Support Enterprise Order Management (EOM)-Omni Channel Processing.
• Execute all housekeeping tasks.

Job description

Cole Haan in New York, NY seeks a passionate Stylist (Sales Associate) to deliver exceptional customer experiences and drive store sales. You will act as a trusted advisor, providing personalized styling across product categories while upholding the Cole Haan brand standards.

Join a dynamic team focused on building confidence through style, meaningful connections, and a customer-first approach, using the Step Into Style program to create head-to-toe solutions for each guest.