Style Advisor & Client Experience Lead

Brobston Group LLC; New York (NY); On-site; USD 40,000 - 54,000; Full time

Job summary

Brobston Group LLC is seeking a Style Advisor in New York to deliver personalized shopping experiences and build strong client relationships while meeting sales targets. You will use an omni-channel approach to recommend merchandise, deepen client loyalty through ongoing communication, and represent the brand with enthusiasm and product expertise.

The role emphasizes driving sales, managing client interactions via calls, emails, and handwritten notes, and supporting store operations including

Qualifications

• 1+ years sales, retail, hospitality or cross-industry experience.
• Proven history of driving sales and achieving results.
• Excellent written, verbal, and listening communication skills.
• Strong time management and service orientation with product knowledge.
• College level education preferred.

Responsibilities

• Consistently achieve and exceed monthly and annual sales targets.
• Maintain accountability for individual performance objectives.
• Recommend merchandise across channels using an omni-channel approach.
• Cultivate and deepen client relationships through calls, emails, and handwritten notes.
• Capture customer data through discovery and act on client feedback and NPS performance.
• Support store operations including visual merchandising, inventory control, and after care.

Skills

Sales experience

Communication skills

Time management

Product knowledge

Customer service

Education

College level education

Job description

Brobston Group LLC is seeking a Style Advisor in New York to deliver personalized shopping experiences and build strong client relationships while meeting sales targets. You will use an omni-channel approach to recommend merchandise, deepen client loyalty through ongoing communication, and represent the brand with enthusiasm and product expertise.

The role emphasizes driving sales, managing client interactions via calls, emails, and handwritten notes, and supporting store operations including