Bilingual Call Center Rep (Spanish/English) – Data Entry

Celerion; Tempe (AZ); Hybrid; USD 19,889 - 28,326; Full time

Job summary

Celerion in Tempe, AZ is hiring a full-time Call Center representative to assist with Phase 1 clinical drug trials. Responsibilities include answering and screening calls, collecting data for eligible participants, and scheduling appointments as needed. Candidates must be bilingual in Spanish and English, possess a high school diploma, and have prior call center experience. The role requires excellent communication and customer service skills. Training is onsite, with potential for home-based work after 90 days of good performance.

Qualifications

• Minimum 1 year of prior call center experience is required.
• Must be 18 years of age.
• Prior data entry experience is required.

Responsibilities

• Answer inbound calls from the public regarding clinical drug trials.
• Screen callers for study eligibility and collect personal data.
• Make outbound calls to schedule appointments.

Skills

Bilingual Spanish-English fluency

Excellent communication skills

Customer service skills

Data entry experience

Education

High school diploma or GED

Job description

Celerion in Tempe, AZ is hiring a full-time Call Center representative to assist with Phase 1 clinical drug trials. Responsibilities include answering and screening calls, collecting data for eligible participants, and scheduling appointments as needed. Candidates must be bilingual in Spanish and English, possess a high school diploma, and have prior call center experience. The role requires excellent communication and customer service skills. Training is onsite, with potential for home-based work after 90 days of good performance.