Study Moderator - Los Angeles, CA

TELUS Digital; Los Angeles (CA); Presencial; USD 38.000 - 53.000; Jornada completa

Descripción de la vacante

TELUS Digital is seeking a Moderator for an onsite role in Los Angeles, CA. This 89-day contract offers $33/hour and a potential to convert to full-time after day 90. Start ASAP with flexible shifts Monday–Sunday as needed to support study sessions.

Moderators will interact with study participants, follow procedures, ensure data is captured and uploaded, and promote TELUS AI branding. Training is hands-on and sessions occur on site in Los Angeles.

Formación

• Technical/troubleshooting skills for launching apps and uploading data.
• 2 years of experience using iOS and macOS devices.
• Excellent verbal and written communication abilities.
• Ability to interact professionally with project participants.
• Strong organizational skills with meticulous attention to detail.
• Ability to work efficiently in a fast-paced environment and adapt quickly.
• Positive team collaboration and contribution as a team player.
• Ability to commit to the schedule for the project duration.

Responsabilidades

• Receive participants at work and guide them through the video study in a controlled environment.
• Ensure all recordings follow project guidelines and upload the data.
• Have all participants complete a survey at the end of each session.
• Follow COVID-19 sanitization procedures after each session.
• Represent and promote the TELUS AI brand.

Conocimientos

Tech troubleshooting

iOS/macOS experience

Communication

Professional interaction

Organizational skills

Fast-paced adaptability

Team player

Schedule commitment

Descripción del empleo

Description

Job Description | Moderator

Work Location: Onsite location in Los Angeles, CA

Work Schedule: Flexibility to work assigned shifts within the Monday–Sunday schedule

Job Status: Full-time, Temporary

Start Date: ASAP

End Date: This is an 89-day contract with the potential to convert to a regular full-time role on

day 90.

Rate: $33.00/hour

Position Description:

Moderators are expected to interact directly with study participants using provided study protocols and managing the data collected during each session. Moderators will report to the Site Managers. Training will be hands‑on and interactive, with learning taking place in real time as data is collected. Sessions occur onsite in Los Angeles, CA.

Main Responsibilities:

• Receive participants at work and guide them through the video study in a controlled environment
• Ensure all recordings are done per project guidelines and upload the data
• Have all participants complete a survey at the end of each session
• Follow COVID‑19 sanitization procedures after each session
• Represent and promote the TELUS AI brand

This describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job‑related duties beyond those explicitly described. It is also a standard description and therefore neither the percentage of time devoted to the various tasks nor can the required qualifications be guaranteed to match those of any given incumbent.

Required Qualifications:

• Technical/troubleshooting skills; address fundamental problems with launching apps and uploading data
• 2 years of experience using iOS and macOS devices
• Excellent verbal and written communication
• Ability to interact professionally with project participants
• Strong organizational skills, meticulous attention to detail
• Must demonstrate the ability to work efficiently and adapt quickly in a fast‑paced environment.
• Ability to collaborate positively and contribute as a team player is required
• Able to commit to the schedule for the duration of the project
• Must demonstrate the ability to arrive on time and work in a timely manner.

Preferred Qualifications:

• Experience conducting in‑person research sessions
• Experience with video and audio recording
• Experience with progress tracking and reporting

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever‑changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace changes and innovate courageously
• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Equal Opportunity Employer:

At TELUS International, we are proud to be an equal‑opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real‑world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise‑grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.