Study Moderator (Sunnyvale, CA)

TELUS Digital; Palo Alto (CA); Presencial; USD 38.000 - 53.000; Jornada completa

Descripción de la vacante

TELUS Digital is seeking an onsite Moderator to support study sessions in Sunnyvale, CA. The 89‑day contract runs 8–9 hours daily, 5 days per week, with a potential conversion to full-time on day 90. Training is hands-on and data collection is performed under study protocols in a controlled environment.

Ideal candidates have 2 years of iOS/macOS experience, strong communication, and meticulous attention to detail to ensure data quality and protocol compliance.

Formación

• 2 years of experience using iOS and macOS devices.
• Technical/troubleshooting skills; address problems with launching apps and uploading data.
• Excellent verbal and written communication.
• Ability to interact professionally with project participants.
• Strong organizational skills and meticulous attention to detail.
• Ability to work in a fast, changing environment.
• Team player with positive collaboration.
• Commitment to schedule for project duration.

Responsabilidades

• Receive participants at work and guide them through data collection.
• Assist with body measurements and data collection per protocol.
• Ensure data is uploaded according to project guidelines.
• Follow COVID-19 sanitization procedures before, during, and after sessions.
• Represent and promote the TELUS AI brand.

Conocimientos

iOS/macOS experience

Troubleshooting skills

Verbal and written communication

Professional interaction with study  

Strong organizational skills

Adaptability in fast-changing env

Team player

Punctuality and reliability

Herramientas

iOS/macOS devices

Descripción del empleo

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.

Description

Work Location: Onsite location in Sunnyvale, CA
Work Schedule: Mon-Sun 8-9 hours per day (5 days per week)
Job Status: Full-time, Temporary
Start Date: ASAP
End Date: This is an 89-day contract with the potential to convert to a regular full-time role on
day 90.
Rate $33.00/hour

Position Description:

Moderators are expected to interact directly with study participants using provided study protocols and managing the data collected during each session. Moderators will report to the Onsite Managers. The training will be hands‑on and interactive, with learning taking place in real time as data is collected. Sessions occur in Sunnyvale, CA

Main Responsibilities:

• Receive participants at work and guide them through the data collection in a controlled environment.
• Assist the Anthropometric moderators in performing body measurements that require close proximity with participants in minimal clothing, including marking the participants with a pen and collecting measurements of different body parts using high‑precision technology.
• Ensure all data collection is done per project guidelines and ensure data is properly uploaded.
• Follow COVID-19 sanitization procedures before, during, and after each session.
• Represent and promote the TELUS AI brand

This describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job‑related duties beyond those explicitly described. It is also a standard description and therefore neither the percentage of time devoted to the various tasks nor can the required qualifications be guaranteed to match those of any given incumbent.

Required Qualifications:

• 2 years of experience using iOS and macOS devices
• Technical/troubleshooting skills; address fundamental problems with launching apps and uploading data
• Excellent verbal and written communication
• Ability to interact professionally with project participants.
• Strong organizational skills, meticulous attention to detail
• Ability to work in a fast and constantly changing environment
• Ability to collaborate positively and contribute as a team player is required
• Able to commit to the schedule for the duration of the project
• Must demonstrate the ability to arrive on time and work in a timely manner.

Preferred Qualifications:

• Experience conducting in-person research sessions
• Experience with video and audio recording
• Experience with progress tracking and reporting

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever‑changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace changes and innovate courageously
• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real‑world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.