Studio Support Lead

The Class by Taryn Toomey; New York (NY); Presencial; USD 28.000 - 40.000; A tiempo parcial

Descripción de la vacante

The Class by Taryn Toomey is seeking a Studio Support Lead in NYC to oversee daily studio operations, support the Studio Support teams, and ensure an exceptional experience for in-person students, teachers, and streaming community.

This part-time, in-person role combines regular Studio Support shifts with dedicated operational responsibilities, working with the Studio Manager to maintain standards and keep the Tribeca studio welcoming, organized, and efficiently run.

Formación

• Passionate about wellness and The Class methodology.
• Outgoing, friendly, approachable, and hospitality-minded.
• Highly organized, detail-oriented, and reliable.
• Strong communication and interpersonal skills.
• Ability to guide and support a team while working collaboratively.
• Proactive, resourceful, and initiative-driven.
• Ability to prioritize tasks and manage time across student-facing and admin duties.
• Customer service, hospitality, or sales experience required.
• Previous team lead or supervisory experience preferred.
• Experience in retail operations and driving sales is a plus.
• Familiarity with Mindbody, Homebase, Shopify, or similar systems preferred.
• Proficiency with computers and basic administrative software.

Responsabilidades

• Oversee on-site studio operations during shifts.
• Lead and delegate tasks to Studio Support staff.
• Maintain cleanliness and organization of the studio and staff areas.
• Monitor supplies, equipment, and maintenance needs.
• Assist with hiring, onboarding and training of new staff.
• Coordinate shift coverage and liaise with Studio Manager.
• Manage communications including inbox, inquiries, mail, and signage.
• Provide hospitality and support to students, teachers, and guests.
• Support retail operations and events, including setup and breakdown.

Conocimientos

Hospitality mindset

Customer service

Team leadership

Communication

Proactive

Time management

Organization

Sales experience

Retail operations

Computers/IT basics

Herramientas

Mindbody

Homebase

Shopify

Descripción del empleo

The Class is a global somatic movement and education platform founded by Taryn Toomey, with studios in New York and Los Angeles and a Digital Studio streaming to students in 78 countries. For fifteen years, we’ve been on a mission to ignite collective consciousness through individual practice.

Headquartered in NYC, we are growing our passionate team in our TriBeca studio as we continue to expand the scale and positive impact of The Class for people around the world.

Job Description

The Class is seeking an organized, proactive, and hospitality-minded Studio Support Lead to help oversee daily studio operations, support our Studio Support teams, and ensure an exceptional experience for our in-person students, Teachers and streaming community.

Working closely with the Studio Manager, the Studio Support Lead will serve as a reliable point of contact for the team, helping maintain operational standards, coordinate daily responsibilities, and ensure the studio runs smoothly.

This is a hands-on position that combines regular Studio Support shifts with dedicated operational responsibilities perfect for the person who is comfortable multi-tasking. The Studio Support Lead will work alongside the team while taking ownership of recurring tasks, studio organization, and administrative follow-through.

The ideal candidate is a confident, hospitality-minded people-person who leads by example, takes initiative, anticipates needs, and finds satisfaction in the details that make a studio feel welcoming, organized, and thoughtfully maintained.

Key Responsibilities

Studio Operations & Team Leadership

Provide on-site management during assigned shifts, serving as a point of contact for Studio Support staff when the Studio Manager is off-site.

Guide the Studio Support team, delegate daily tasks, and ensure opening, closing, cleaning, and operational checklists are completed consistently.

Maintain the cleanliness, organization, aesthetic, and overall atmosphere of the studio, including the fourth-floor storage areas and staff lounge.

Monitor studio supplies, equipment, and maintenance needs, ensuring items are properly stocked, organized, and accessible.

Assist with hiring, onboarding and hands-on training for new Studio Support team members, reinforcing studio standards and procedures.

Identify and address routine operational issues, communicating concerns and outstanding needs to the Studio Manager.

Assist with coordinating shift coverage when requested, while the Studio Manager retains ownership of staff scheduling.

Manage studio communications, including the Tribeca inbox, student inquiries, mail and packages, and signage, and elevateu to the Studio Manager as needed.

Keep studio operations organized and on track: records, checklists, lost-and-found, maintenance and supply requests, and regular updates to the Studio Manager.

Hospitality, Student & Teacher Experience

Greet, check in, and welcome students and guests, delivering the thoughtful and elevated hospitality experience that defines The Class.

Support teachers with Class preparation, breakdown, props, and student inquiries.

Serve as a consistent and reliable point of contact for teachers, anticipating their needs, maintaining clear communication, and helping create a supportive, organized studio environment that allows them to focus on delivering the best possible Class experience.

Prepare and maintain the studio space, including mats, floors, mirrors, bathrooms, locker areas, and front desk.

Maintain a thorough understanding of The Class method, schedule, memberships, packages, and retail offerings.

Lead by example in creating a welcoming, inclusive, and supportive environment for students, teachers, and team members.

Retail, Production & Events Support

Support retail operations, including sales, merchandising, inventory, and ship-from-studio fulfillment.

Handle studio production and event support: equipment care, setup and breakdown, and on-site coordination for workshops, private Classes, and community activations.

Schedule & Availability Requirements

This is a part-time, in-person position requiring a consistent weekly schedule across five days, including one required weekend shift.

This is an in-studio position requiring up to 30 hours per week, with responsibilities spanning daily studio operations, teacher and student support, and administrative duties.

The distribution of Studio Support and administrative hours may vary based on operational needs and will be determined by the Studio Manager.

Occasional flexibility to support workshops, special events, or schedule adjustments will be required with advance notice.

Qualifications

• Passionate about wellness and The Class methodology.

Outgoing, friendly, approachable, and naturally hospitality-minded.

Highly organized, detail-oriented, and reliable.

Strong communication and interpersonal skills.

Ability to guide and support a team while working collaboratively alongside others.

Proactive, resourceful, and comfortable taking initiative.

Ability to prioritize tasks and manage time effectively across both student-facing and administrative responsibilities.

Prior customer service, hospitality, or sales experience required.

Previous team lead or supervisory experience preferred.

Experience in retail operations and driving sales is a plus.

Familiarity with Mindbody, Homebase, Shopify, or similar systems preferred.

Proficiency with computers and basic administrative software.

Additional Information

Compensation

$25 per hour, with a consistent five-day weekly schedule totaling fewer than 30 hours.

Equal Opportunity Employment Statement

The Class is committed to providing equal employment opportunities to all employees and applicants. We do not discriminate based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all aspects of employment, including recruiting, hiring, placement, promotion, termination, and training.