Studio Project Manager — Creative Ops & AI Delivery

OLIVER; Chicago (IL); On-site; USD 94,000 - 105,000; Full time

Job summary

OLIVER in Chicago, part of The Brandtech Group, is seeking a Project Manager for the GSS team to act as the operational backbone of the studio, managing daily workflow, allocating resources, and ensuring on-time delivery.

You will coordinate with the wider account team, triage briefs, track client satisfaction, and push for process improvements, with experience in creative/production environments and Bynder usage.

Qualifications

• Experience in project management, traffic management, or studio operations within a creative, production, or marketing environment.
• Strong organisational skills to manage multiple concurrent jobs without losing attention to detail.
• Clear, confident communication — able to brief teams, manage expectations, and escalation issues effectively.
• Familiarity with digital asset management platforms; experience with Bynder is an advantage.
• Working knowledge of creative production workflows and the ability to make fast, informed resourcing decisions.
• Experience tracking client satisfaction data or delivery quality metrics.
• Comfort with OMG compliance processes, or the ability to get up to speed quickly.
• Gen AI tools proficiency and an agentic approach to problem-solving.

Responsibilities

• Lead end-to-end workflow management for the GSS team — job intake, task allocation, timeline management, and delivery tracking.
• Provide daily clarity on priorities and task lists to the creative team, enabling high-quality work.
• Support the Senior Account Manager with brief triage, ensuring jobs are correctly scoped and routed to the right resource.
• Develop and maintain expert-level knowledge of the capabilities and capacity of the GSS and TCF teams.
• Track and monitor CSAT responses and share insights with stakeholders to drive improvement.
• Ensure OMG compliance across all deliverables.
• Oversee the upload of final assets to Bynder, ensuring quality and correct naming standards.
• Identify and implement process improvements to increase delivery efficiency and reduce turnaround time.
• Serve as a clear communication bridge between the creative team and account leadership.

Skills

Project management

Traffic management

Studio operations

Clear communication

Gen AI

Tools

Bynder

Job description

OLIVER in Chicago, part of The Brandtech Group, is seeking a Project Manager for the GSS team to act as the operational backbone of the studio, managing daily workflow, allocating resources, and ensuring on-time delivery.

You will coordinate with the wider account team, triage briefs, track client satisfaction, and push for process improvements, with experience in creative/production environments and Bynder usage.