Studio Manager - Rye Brook

SLT Group; Village of Rye Brook (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Company laptop

Health insurance

PTO & sick leave

Unlimited, free class drop-ins

Community partnership perks

Job summary

SLT is seeking a Studio Manager for our Rye Brook, NY studio, reporting to the Regional Manager. This role drives performance and operations, optimizes class schedules, leads the instructor team, and grows client frequency and studio revenue.

You will manage front desk staff, coordinate marketing and promotions, and ensure a seamless guest experience while building a community around the studio.

Qualifications

• Experience leading teams in fitness or wellness environments.
• Ability to supervise instructors and front desk staff.

Responsibilities

• Recruiting, onboarding, and managing front desk staff; oversee daily operations.
• Monitor punctuality, professionalism, client interaction, and adherence to marketing/sales responsibilities by instructors.
• Act as liaison between marketing, operations, and instructors; communicate upcoming promotions and schedule changes.

Skills

Management experience

Group fitness experience

Self-starter

Multi-tasking

Interpersonal skills

Critical thinking

Flexible hours

Job description

SLT is a well-established, yet rapidly expanding boutique fitness company seeking a Studio Manager to join our operations team. Reporting directly to the Regional Manager, this role will be responsible for driving the performance & operations of our Rye Brook, NY studio. With a focus on optimizing studio class schedules, serving as a lead instructor on schedule, driving utilization through new client conversion and increasing client frequency, and leading an efficient studio operation, this role provides a tremendous opportunity to grow SLT at the studio level.

A strong fit for this role should have a passion for fitness, strong leadership skills, and the ability to engage clients and build and grow a community in and around the studio.

Class Quota:

Work to maintain an optimal teaching presence while serving as a resource for the instructor team:

• Maintaining a class quota of 13-15 classes instructed per week, with flexibility to exceed as needed
• Serving as a reference point for the instructor team on a regular basis, looking for opportunities to
  • support newer instructors with guidance and mentorship
  • model SLT standards for tenured instructors
  • step in and cover classes when the need arises

Schedule Optimization:

Work to make sure we are offering the optimal class types and times, with the optimal instructor allocation:

• Ensuring that all classes happen on time and on schedule, including managing instructor subs in collaboration with T&D
• Analyzing class performances on a regular basis, looking for opportunities to
  • optimize instructor allocations
  • optimize class types (Essentials, Hardcore, etc.)
  • add new class times

Driving Utilization & Revenue:

Work to fill classes & increase sales through execution of SLT’s sales strategy including:

• Driving new client conversion through strategic first-timer engagement tactics.
• Targeted email and phone outreach to existing clients and new leads.
• Identifying opportunities to generate new leads and potential client pipelines, such as creating special curated classes or in-studio events that target specific customer segments, and partnerships with local businesses and community groups that align well with our brand and help drive attendance.
• Ensuring proper execution of marketing campaigns, including setting up promotional signage, updating message boards, enrolling client services team members, and ensuring instructor announcements are in place and executed effectively.

Operational Efficiency:

• Staff Management
  • Recruiting, onboarding, and managing front desk staff, ensuring that customer service team members are well-trained and effectively driving in studio sales and managing daily operations
  • You’ll assist in the performance management of instructor operations in collaboration with T&D. This will include monitoring punctuality, professionalism, client interaction, and how well they’re adhering to studio marketing and sales responsibilities.
  • As the key point of contact for communication between marketing, operations, and instructors, you will need to relay information about upcoming promotions, schedule changes, or internal rollouts to your in studio teams
• Facilities Management
  • Ensure the studio is well-maintained, and that all maintenance issues are addressed in a timely manner
  • Manage upkeep and maintenance of machines
• Customer Service & Client Management
  • This includes handling client inquiries, resolving issues, and ensuring that clients feel heard and valued in a timely and professional manner.
  • Drive client retention through personalized follow-ups, milestone recognition, and renewed focus on rewarding loyalty.

Qualifications:

• Management experience, preferably in the fitness, wellness or retail industry a plus
• Previous group fitness experience preferred
• Self-starter with strong managerial and interpersonal skills
• Ability to multi-task and think and react quickly
• Excellent interpersonal and communication skills
• Critical thinking skills are a must
• Ability to work flexible, non-traditional hours, including weekends and holidays

Compensation & Benefits:

• Competitive salary range: $65,000.00-75,000.00 per year, based on experience
• Company laptop
• Health insurance
• PTO & sick leave
• Unlimited, free class drop-ins
• Community partnership perks

More About SLT

SLT is the premier high-intensity Pilates fitness studio in the US. Best described as strength training on a reformer, the workout is core-focused, but full body. SLT studios offer the most results-driven, efficient and effective 50-minute workout out there. It combines cardio, strength training and the most challenging elements of Pilates into a safe, low-impact yet super challenging, high-intensity workout.