Studio Manager — Piercing & Retail Experience Leader

Studs, Inc.; Boston (MA); In loco; USD 65.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, and Vision Insurance

Paid Time Off and Sick Leave

Paid Sabbatical After 4 Years of Serv-

Exclusive Employee Discounts on Pierc—

Mental Health Resources

401(k) Retirement Savings Plan

Descrizione del lavoro

Studs, Inc. in Boston’s Seaport is seeking a hands-on Studio Manager to lead the Studio’s customer experience, operations, and team performance. You will manage both retail and piercing operations, drive revenue growth, and maintain safety and quality standards.

The role requires 2+ years of management experience, 7+ direct reports, and on-site work five days a week, including evenings and weekends. Competitive benefits and a strong team culture are offered.

Competenze

• 2+ years of management experience in a customer-facing environment
• Experience leading a team of 7+ employees
• Must work on-site five days per week (40 hours) and be available evenings, weekends, and holidays

Mansioni

• Owns the Studio’s overall performance, driving revenue growth and achieving sales plans
• Reviews and analyzes business reporting to identify opportunities and adjust strategies
• Delegates and oversees divisions of responsibility within the management team; follows up consistently to ensure execution
• Owns scheduling within labor allocations and ensures payroll accuracy through regular audits
• Maintains high operational standards, ensuring compliance with piercing procedures, health and safety protocols, and inventory control practices
• Partners with Piercing Leadership to uphold technical standards, training, and best practices for Piercers in the Studio
• Welcomes and educates customers on the Studs experience, delivering exceptional service
• Leads by example in service recovery best practices and ensures feedback loops are built into daily operations
• Monitors Studio reviews and customer feedback, identifying and escalating trends to drive continuous improvement
• Builds, develops, and leads a service-driven team including an Assistant Studio Manager, Studio Supervisors, Sales Associates, and Piercers

Conoscenze

Management experience

Team leadership

Customer service oriented

Operations excellence

Descrizione del lavoro

Studs, Inc. in Boston’s Seaport is seeking a hands-on Studio Manager to lead the Studio’s customer experience, operations, and team performance. You will manage both retail and piercing operations, drive revenue growth, and maintain safety and quality standards.

The role requires 2+ years of management experience, 7+ direct reports, and on-site work five days a week, including evenings and weekends. Competitive benefits and a strong team culture are offered.