Studio Manager - Kirkland

Orangetheory Fitness | Afterburn Coaching; Kirkland (WA); On-site; USD 57,200 - 67,300; Full time

Benefits offered by this job

Competitive pay PLUS bonus potential

Opportunities for advancement

Workout for free

Flexible schedule

401K Plan

Dental and vision insurance plans

Job summary

A leading fitness franchise is seeking a Studio Manager in Kirkland, WA. The role involves overseeing all studio operations, leading the sales team, and ensuring excellent customer service. Ideal candidates will have prior management experience, strong sales leadership skills, and a commitment to maintaining studio standards. Full-time position with competitive pay and benefits including workout perks and flexible scheduling.

Qualifications

• Minimum of 2 years experience in a Manager or Assistant Manager role.
• Experience in a quota-bearing structure preferred.
• CPR/AED certification required within the first 90 days of employment.

Responsibilities

• Oversee hiring, onboarding, and scheduling of new hires.
• Train and develop sales staff members.
• Manage sales staff workflow throughout the day.
• Maintain the highest level of customer service.

Skills

Sales Leadership

Customer Service

Team Management

Microsoft Office Proficiency

Education

High School Diploma or Equivalent

Job description

Overview

Orangetheory Fitness | Afterburn Coaching is hiring a Studio Manager. Base pay range $57,200.00/yr - $67,300.00/yr. Actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Summary

The Studio Manager is responsible for operating and overseeing all front of house fitness studio operations, as well as leading and developing the sales team. The Studio Manager is responsible for meeting and exceeding all key performance sales indicators including membership sales and renewals, retail, and concession sales, as well as mentoring and coaching all sales staff in various sales techniques, regulating workout traffic, and maintaining premium customer service. The Studio Manager works closely with their assigned Regional Sales & Ops Manager on managing, training, and coaching all sales staff, coordinating studio events, and adhering to and in support of all OTF business and employee policies for impeccable studio operations. The Studio Manager will develop and lead a high energy culture within the studio and ensure OTF branding through consistency and continuity.

Essential Duties and Responsibilities

• Oversee the hiring, onboarding, and scheduling process of new hires.
• Work closely with the Regional Sales & Ops Manager to train, develop, and coach sales staff members.
• Manage and oversee sales staff workflow throughout the day.
• Drive in studio contests based on goals – create incentive programs and drive results with sales staff.
• Ensure that all front desk processes are followed including but not limited to: proper member check-in, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning.
• Provide and maintain the highest level of customer service across all team members and interactions.
• Uphold and adhere to all studio cleanliness and sanitation standards by setting the example, including restroom checks, equipment cleaning and sanitation, mopping floors, wipe downs, and sanitizing surfaces.
• Coordinate with Assistant Studio Manager and Regional Sales & Ops Manager on social media initiatives.
• Coordinate with Regional Sales & Ops Manager to develop initial and ongoing sales drivers (presale events, studio events, outreach).
• Develop a high energy culture through contests and incentive-based motivation.
• Model all studio activities through self-involvement and ensure branding consistency and continuity.
• Other duties/projects as needed to support successful studio operations and goal achievement.

Job Qualifications

• High school diploma or equivalent
• Minimum of 2 years experience in a Manager or Assistant Manager role
• Previous sales leadership and customer service experience
• Experience working in a quota bearing structure preferred
• Proficient in Microsoft Office
• CPR/AED certification required: either upon hire or attained within the first 90 days of employment. Valid and up to date certification must be maintained throughout the duration of employment.

Benefits & Perks

• Competitive pay PLUS bonus potential
• Opportunities for advancement
• WORKOUT FOR FREE
• Casual/Fitness Dress-code
• Flexible schedule
• 401K Plan
• Dental and vision insurance plans
• Other benefits to include supplemental insurance plans such as hospital, indemnity, and critical illness
• Potential for PTO benefits and medical insurance after initial measurement period

Studio Location

TBD after successful completion of training, depending on business needs

Job Type

Full Time

Diversity Commitment

The Diversity Commitment statement provided by Orangetheory Fitness Afterburn.

Disclaimers

This employment opportunity is with one of the largest independently owned and operated Orangetheory Fitness Franchise, Afterburn Coaching, LLC.

• Afterburn participates in the federal government's E-Verify Program
• E-Verify Participation
• Right to Work
• Afterburn provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.
• EEO is the Law
• EEO is the Law supplement
• Afterburn is an Employment-at-Will Employer