Studio Manager (DC)

Parallel Group; Washington (District of Columbia); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive base salary

Performance bonus

Health, dental, vision coverage

Paid time off

Job summary

Great Many seeks a Studio Manager to lead our DC studio with full P&L responsibility, delivering hospitality‑driven patient experiences and driving profitable growth.

You will recruit and develop a high‑performing team, oversee daily operations, scheduling, payroll, and vendor relations, and partner with leadership on growth initiatives and brand-building in the DC market.

Qualifications

• 5+ years in healthcare, medspa, wellness, or hospitality management.
• Experience managing teams of 8+ people with focus on performance and development.
• Proven track record of driving revenue growth and profitability.

Responsibilities

• Revenue Growth: Drive monthly and quarterly revenue targets through patient acquisition, retention, and service expansion.
• Profitability Management: Own the complete P&L, managing costs while maximizing revenue and maintaining healthy margins.
• Client Experience & CX: Lead hospitality and client flow, ensure warm greetings and smooth studio operations.

Job description

STUDIO MANAGER - GREAT MANY

Great Many is where you go when you want your hair to grow. We are a modern hair growth studio for everyone — the first of its kind to blend hospitality with expert medical care. Our studios bring together science-backed treatments, proven prescriptions and supplements, and targeted hair and scalp care, all under one roof to help people of all ages tackle an age-old issue.

We’re not just treating hair loss — we’re changing how people think about it, and giving them the guidance and results they’ve been seeking. Opening in July 2024 with our first studio in NoHo, New York, Great Many continues its expansion in 2026 with openings in Atlanta and Washington, D.C.

Role Overview

At Great Many, our Studio Manager plays a vital role in creating a seamless, welcoming experience for every client. As the first and last impression of our studio, you embody hospitality with a warm, approachable demeanor and a genuine joy for helping others—whether in person or virtually.

In this role, you will own and operate our Atlanta studio as a true business leader. You will be responsible for driving profitable growth, delivering exceptional patient experiences, and building a thriving local business. This is not a traditional clinic management role; this is an entrepreneurial leadership opportunity for someone who thinks and acts like a business owner. You will operate with significant autonomy in a market where our co-founders are not physically present, having full P&L accountability and the authority to make strategic decisions that drive business success. You are the face of Great Many in DC, responsible for establishing our brand presence and building lasting relationships in the local market.

Business Performance & P&L Ownership

• Revenue Growth: Drive monthly and quarterly revenue targets through patient acquisition, retention, and service expansion
• Profitability Management: Own the complete P&L, managing costs while maximizing revenue and maintaining healthy margins
• Key Performance Indicators: Achieve targets for patient volume, average transaction value, retention rates, and lifetime value
• Budget Authority: Manage operational budgets with spending authority for business needs
• Financial Reporting: Provide weekly business updates and monthly financial reviews to leadership
• Growth Strategy: Develop and execute local market strategies to capture market share and expand patient base
• ROI Optimization: Analyze and optimize all business activities for maximum return on investment

Management

• Hospitality & Client Flow. Manage the Customer Experience team, who are the faces of our studios, by modeling best practices across all touchpoints. This includes, but is not limited to: warm greetings, succinctly explaining who we are and what we do, managing client flow, and navigating tricky situations.
• Hiring. Help lead hiring for your clinic, by acting as the hiring manager and collaborating with senior leadership.
• Training. Lead onboarding and coaching for our clinic team, in order to operate at our standards for taking care of clients and supporting team members in the day-to-day flow of operations.
• Internal Scheduling. Manage the studio team’s schedule (clinicians and front desk) for optimal operations that balances client/team needs and operational budgets.
• Payroll. Process payroll in a timely and accurate manner, based on deadlines. This includes making sure all timecards remain accurate and precise.

Team Leadership & Development

Build and lead a high-performing team that embodies Great Many's values and delivers exceptional results:

• Hiring Excellence: Lead full hiring process for all Atlanta team members, from Customer Experience to Clinical staff
• Performance Management: Set clear expectations, provide ongoing coaching, and drive accountability for results
• Culture Building: Foster a positive, growth-oriented team culture aligned with Great Many values
• Training & Development: Ensure all team members are trained to Great Many standards and continuously developing
• Team Scheduling: Optimize staffing schedules to balance patient needs, team satisfaction, and operational budgets
• Recognition & Retention: Implement programs to recognize top performers and maintain low turnover

Client Services + Experience (CX)

• Client Scheduling. Manage the booking platform (Boulevard) to optimize the schedule for the business and handle day-to-day client scheduling needs.
• Client Follow-Ups/Inquiries
• Be the interface between clients and clinicians for follow-up questions, instructions, etc. and help build FAQs and processes for frequently requested information
• Manage all inbound email inquiries to the general inbox, including Rx/telemedicine and ecommerce inquiries
• Respond to social media inquiries as it relates to the studio business
• Lead Follow-Up. Work with leadership on follow-up processes with interested inbound leads to answer client questions and help convert clients.

Patient Experience Excellence

Hospitality is our competitive advantage. You set the standard for world-class patient experiences that differentiate Great Many in the Atlanta market:

• Experience Leadership: Model and enforce hospitality standards that make every patient feel valued, comfortable, and confident
• Patient Journey Optimization: Design and refine every touchpoint to exceed expectations and drive word-of-mouth referrals
• Service Recovery: Handle escalations with grace and turn service challenges into opportunities to strengthen patient loyalty
• Experience Metrics: Own patient satisfaction scores (NPS 70+), online review ratings (4.8+ stars), and retention rates (85%+)
• Local Experience Innovation: Implement Atlanta-specific touches that resonate with local culture and preferences
• Patient Advocacy: Serve as the voice of Atlanta patients, providing feedback to improve services and offerings

Studio Operations Management

Run a smooth, efficient operation that supports business growth and exceptional patient care:

• Daily Operations: Ensure seamless studio operations including scheduling, inventory management, and facility maintenance
• Quality Assurance: Maintain highest standards of patient care, safety, and regulatory compliance
• Systems & Processes: Develop and refine "The Great Many Way" operational standards for consistency and efficiency
• Technology Management: Optimize use of booking platforms, POS systems, and operational tools
• Inventory & Supply Chain: Manage product inventory to minimize waste while ensuring availability
• Vendor Relations: Manage relationships with local vendors and service providers
• Developing Protocols & Standards. As a new business, you’ll work with leadership to develop ideal standards for “The Great Many Way” on all things Studio Operations, including but not limited to team scheduling, client flow, hospitality, inventory and supply management (with Lead Clinician), quality assurance, SOP building, and
• Quality Assurance. Maintain high standards of patient care and safety within the clinic. Ensure compliance with all relevant regulations and protocols.

Collaboration

• Working with Clinical Lead. You will work closely with your team Clinical Lead to be sure to help maintain strong gold-standard medicinal practices, roll out new medical training, track Clinician performance and more.
• Special Projects. Work closely with the leadership on special projects as the business developments that may include launch of new services or assistance with growing telehealth or e-commerce needs.
• Events & Studio Branding. Occasionally help staff and execute local partnerships and events set up by marketing to drive Studio business.
• Continuous Improvement. Contribute to the development of our ways of working to make us more efficient, provide a better experience for clients and team members, and drive the business more effectively.

How You Show Up

• Business Owner Mindset: You think like an owner, making decisions that drive long-term success
• You are hospitality-oriented, and understand how people feel matters as much as the ‘what’ of what we do, both with our team and our clients
• You are a magnetic team leader, able to motivate, care for, and push your team to great performance
• You are a clear and confident communicator, able to express what we are, what we do, and how we help people
• Your are organized and a planner and think through how to best create systems and help teams be consistent
• You have a positive attitude in the face of change, newness, and problem solving that comes with a newer business
• You are a creative problem solver when it comes to figuring out new and improved ways for us to operate and find our stride
• You are a constant learner with a growth mindset, always seeking continuing education, new learnings, and professional development

Your Experience

• 5+ years in healthcare, medspa, wellness, or hospitality management
• Experience managing teams of 8+ people with focus on performance and development
• Proven track record of driving revenue growth and profitability
• Strong business acumen with ability to analyze data and make strategic decisions
• Experience operating independently with minimal oversight from senior leadership
• Background in hospitality, customer experience, or service-oriented businesses strongly preferred
• Startup or fast-growth company experience highly valued
• Tech-savvy with experience in scheduling platforms, POS systems, and business analytics tools

Details

• Competitive base salary
• Performance bonus tied to revenue, profitability, and patient satisfaction metrics
• 3-weeks of Paid Time Off (PTO)
• Health, Dental & Vision Coverage
• FSA & Commuter Benefits
• Great Many Products & Services Discounts

The role will be based in our brand-new Washington, D.C. (Dupont Circle) studio location.

Great Many is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.