Studio Manager

Namely; New York (NY); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Competitive Hourly Wage

Commission on products and memberships

Discounted services

Paid Sick Time

Medical, Dental, Vision Benefits

Paid Time Off for full-time employees

Job summary

Namely is seeking a Studio Manager in New York, NY to lead a dynamic team and ensure exceptional client experiences. The role involves managing over 25 staff members and collaborating with marketing for client acquisition strategies.

Ideal candidates will have a strong background in P&L management, exceptional client service skills, and a keen understanding of team dynamics in hospitality or wellness sectors. If you are passionate about leadership and skincare, apply now!

Qualifications

• Experience managing a team in health & wellness, retail, or hospitality sectors.
• Proficiency in managing employees and achieving financial targets.
• Strong interpersonal skills and attention to detail.

Responsibilities

• Lead and develop a team of over 25.
• Deliver exceptional service and hospitality to clients.
• Manage inventory and implement loss prevention strategies.

Skills

P&L management

Client experience management

Attention to detail

Team development

Computer skills (Excel/Google Sheets)

Job description

Benefits

• Competitive Hourly Wage
• Product, Membership, and Package Commission
• Discounted facials
• Friends & Family Discount on Services
• 35% Product Discount
• Paid Sick Time
• Medical, Dental, Vision Benefits for full-time employees
• Paid Time Off for full-time employees

Compensation: $65,000.00 - $72,000.00 per year

About Heyday

At Heyday, we are revolutionizing the skincare industry, helping individuals discover their healthiest skin. We offer personalized facial treatments and expert skincare guidance from our skilled estheticians, complemented by powerful products that allow you to showcase your best self.

About the Role

As the Studio Manager, you will lead a dynamic team to ensure the success of our shop. Your role involves creating an environment poised for success. You empower every team member with the tools, knowledge, and confidence needed to deliver an exceptional Heyday experience to clients who walk through your doors.

Responsibilities

• Cultivate and nurture a team of over 25, fostering a culture of responsibility and achievement.
• Deliver high-level service and hospitality to clients, both internal and external.
• Recruit, onboard, develop, and train employees.
• Collaborate with leadership to strategize Skin Therapist recruitment, training, onboarding, and Friends & Family events.
• Supervise and execute timely and accurate Payroll submissions.
• Inventory management while implementing comprehensive loss prevention measures.
• Collaborate with the Marketing team to create new client acquisition and retention strategies through local grassroots marketing initiatives and business partnerships.

The ideal candidate

• Experience managing a P&L and exceeding financial performance targets in the health & wellness, retail, and/or hospitality sectors.
• A profound respect for and comprehension of the factors driving client experiences and hospitality.
• A proven track record of managing and collaborating with hourly workers, fostering a high-performance team.
• Acute attention to detail and a passion for adhering to standard operating procedures.
• Some background in beauty or spa services is an advantage.
• Fundamental knowledge of employment law, policies, processes, and programs.
• Proficiency in computer skills, including Excel/Google Sheets.
• Flexibility to travel overnight and/or between Heyday locations.
• Availability to work weekends, opening shifts, and closing shifts.

About Heyday

We’re Heyday, a fast-growing skincare brand transforming the facial experience - and we’re just getting started. With over 1 million facials performed over the past ten years, we’ve proven that personalized skincare and consistency are key to unlocking progress. But at Heyday, it’s not just about skin. It’s about building a community of passionate professionals dedicated to helping others feel confident and empowered on their skin journey.

We’ve been named Best Facial by New York Magazine and Cosmopolitan, but the real win is creating an inspiring, growth-oriented workplace for our team. Whether you’re an esthetician, shop leader, or part of our corporate team, you’ll be surrounded by people who are as driven, caring, and innovative as you are.

At Heyday, we’re always looking ahead - because the best is yet to come. Ready to be part of what’s next?

Our Commitment

Heyday is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability, or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond to foster diversity across our company.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.