Studio Manager

Miniluxe; Massachusetts; On-site; USD 70,000 - 100,000; Full time

Job summary

MiniLuxe in Massachusetts seeks a Studio Manager to lead daily studio operations, ensuring exceptional guest experiences and team performance. You will drive KPI outcomes and oversee scheduling, training, and guest relations to uphold the MiniLuxe standard.

You will mentor Hosts, Nail Designers, and Leads, partnering with Education and Field Leadership to advance talent. A flexible schedule, including weekends, is required to sustain peak periods.

Qualifications

• Previous leadership experience in hospitality, beauty, wellness, retail, or another service-based business.
• Ability to coach performance and develop talent.
• Ability to read business results and act on KPIs.
• Strong communication, organization, scheduling discipline, and problem-solving skills.
• Commitment to MiniLuxe Clean Culture and brand standards.
• Flexible schedule including weekends and holidays.

Responsibilities

• Deliver a warm, elevated, and consistent guest experience.
• Resolve client concerns with urgency, care, and accountability.
• Coach the team on hospitality behaviors, rebooking language, add-on recommendations, and service recovery standards.
• Build Superfan loyalty through personalized service, consistency, and follow-through.
• Recruit, onboard, coach, schedule, and retain a high-performing studio team.
• Own Host development and training milestones and onboarding.

Skills

Leadership

Coaching

Communication

Scheduling

Problem-solving

Tools

Scheduling tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Class 1 - MA/RI Full Time 9586 ML Fleet

15 days ago Requisition ID: 1329

Position: MiniLuxe Studio Manager

About MiniLuxe

Over the last decade, we have been reimagining and revolutionizing the world’s most used but least regulated beauty service: Nail Care. We celebrate self-care as an everyday luxury and we are doing this by becoming the world’s leading ethical and clean nail-care brand with an empowered community of designers, delivering super-hygienic, high-quality services, with safe and better-for-you, clean beauty products backed by the experience of completing over 2M+ services.

We ensure safe practices for our clients & our teams. Our People First culture is our greatest asset & we believe having passion and creativity in your craft and career will help to drive our business. We believe diversity is beautiful and we don’t just encourage diversity & inclusion, we embody it as a 95% diverse team! If you believe in these values and are about being your best self and making an impact; then we would love to have you join the MiniLuxe team!

Role Overview

The Studio Manager is the in-studio leader responsible for creating an exceptional MiniLuxe experience for clients and team members while delivering strong business performance. The role owns daily studio standards, team engagement, client hospitality, scheduling discipline, KPI performance, and talent development.

Key Responsibilities

Client Service and Hospitality Excellence

• Deliver a warm, elevated, and consistent guest experience across every touchpoint.
• Resolve client concerns with urgency, care, and accountability while protecting the relationship and brand trust.
• Coach the team on hospitality behaviors, rebooking language, add-on recommendations, and service recovery standards.
• Build Superfan loyalty through personalized service, consistency, and follow-through.

Talent Engagement and Empowerment

• Recruit, onboard, coach, schedule, and retain a high-performing studio team across Hosts, Nail Designers, Wax Specialists, and Leads.
• Own Host development, including execution of the 10-day Host training plan and bringing new Hosts to standard within their first 90 days.
• Partner with Training, Education, and Field Leadership to support Designer leveling, MIT readiness, and internal talent progression.
• Create a culture rooted in trust, accountability, feedback, recognition, and MiniLuxe values.

Quality, Brand, and Studio Standards

• Uphold MiniLuxe Clean Culture, hygiene protocols, safety expectations, service quality, merchandising, and brand presentation every day.
• Maintain operational readiness across inventory, supplies, scheduling tools, service rooms, and back-of-house routines.
• Use timely, direct coaching to address standards in the moment and sustain consistency.

Commercial Acumen and Hustle

• Own studio performance against revenue, cash contribution, productivity, profitability, and service-mix goals.
• Act on peak-day staffing, premium services, waxing revenue, Superfans, indirect labor, and designer retention.
• Translate dashboard insights into weekly action plans, huddles, scheduling decisions, and coaching priorities.
• Lead with entrepreneurial pride of ownership and accountability for both the client experience and business result.

Qualifications and Capabilities

• Previous leadership experience in hospitality, beauty, wellness, retail, or another service-based business.
• Ability to coach performance, develop talent, build accountability, and lead through change.
• Ability to read business results, act on KPIs, and translate priorities into operational routines.
• Strong communication, organization, scheduling discipline, judgment, and problem-solving skills.
• Commitment to MiniLuxe Clean Culture, brand standards, client experience, and values.
• Ability to work a flexible schedule, including weekends, holidays, and peak business periods. Final experience and team-size requirements by level require HR confirmation.

What Success Looks Like

• The studio delivers consistent hospitality, service quality, cleanliness, and brand presentation.
• The team is staffed, trained, coached, retained, and engaged against business needs.
• Revenue target achievement, cash contribution, peak-day staffing, premium services, Superfans, waxing revenue, indirect labor, and designer retention are actively managed.
• Hosts and MITs are developed through defined training milestones and documented coaching.