Studio Manager: Nail Care & Guest Experience Leader

Miniluxe; Massachusetts; On-site; USD 70,000 - 100,000; Full time

Job summary

MiniLuxe in Massachusetts seeks a Studio Manager to lead daily studio operations, ensuring exceptional guest experiences and team performance. You will drive KPI outcomes and oversee scheduling, training, and guest relations to uphold the MiniLuxe standard.

You will mentor Hosts, Nail Designers, and Leads, partnering with Education and Field Leadership to advance talent. A flexible schedule, including weekends, is required to sustain peak periods.

Qualifications

• Previous leadership experience in hospitality, beauty, wellness, retail, or another service-based business.
• Ability to coach performance and develop talent.
• Ability to read business results and act on KPIs.
• Strong communication, organization, scheduling discipline, and problem-solving skills.
• Commitment to MiniLuxe Clean Culture and brand standards.
• Flexible schedule including weekends and holidays.

Responsibilities

• Deliver a warm, elevated, and consistent guest experience.
• Resolve client concerns with urgency, care, and accountability.
• Coach the team on hospitality behaviors, rebooking language, add-on recommendations, and service recovery standards.
• Build Superfan loyalty through personalized service, consistency, and follow-through.
• Recruit, onboard, coach, schedule, and retain a high-performing studio team.
• Own Host development and training milestones and onboarding.

Skills

Leadership

Coaching

Communication

Scheduling

Problem-solving

Tools

Scheduling tools

Job description

MiniLuxe in Massachusetts seeks a Studio Manager to lead daily studio operations, ensuring exceptional guest experiences and team performance. You will drive KPI outcomes and oversee scheduling, training, and guest relations to uphold the MiniLuxe standard.

You will mentor Hosts, Nail Designers, and Leads, partnering with Education and Field Leadership to advance talent. A flexible schedule, including weekends, is required to sustain peak periods.