Studio Manager

SWTHZ - Contrast Therapy Studio; Chicago (IL); On-site; USD 55,000 - 60,000; Full time

Job summary

SWTHZ - Contrast Therapy Studio is hiring a Studio Manager in Chicago, focusing on driving membership growth and operational excellence. Ideal candidates will have substantial sales and management experience, embodying the core values of health and wellness while leading a dynamic team in a fast-paced environment.

Benefits

Annual Bonus

Access to all SWTHZ locations

Qualifications

• 3+ years of experience in a sales environment, preferably in wellness or fitness sales.
• 2+ years of experience managing a team of 5+ employees in a customer service environment.
• CPR and AED certifications required.

Responsibilities

• Accountable for membership growth and revenue goals.
• Develop and implement strategies for member retention.
• Ensure smooth daily operations including scheduling and staff management.

Skills

Sales expertise

Coaching

Team management

Customer service

Lead generation

Education

High School Diploma or GED

Degree in related field

Job description

1 day ago Be among the first 25 applicants

SWTHZ - Contrast Therapy Studio provided pay range

This range is provided by SWTHZ - Contrast Therapy Studio. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $60,000.00/yr

Additional compensation types

Annual Bonus

SWTHZ Old Town has an exciting opening for a Studio Manager. If you believe strongly in all things health and wellness, and have passion and energy for living a healthy life, this position may be for you! The SWTHZ Studio Manager plays a critical role in leading and motivating their team to deliver an exceptional client and member experience that drives membership growth, retention, and revenue. You will be a passionate advocate for the SWTHZ brand, embodying our core values of integrity, respect, fairness, excellence, and shifting the cultural perspective of fitness.

Duties and responsibilities include:

• Accountable for Old Town Studio membership and revenue goals: develop and implement strategies to attract new members and retain existing ones
• Provide exceptional sales support strategies: coach and mentor sales associates on effective sales techniques and brand knowledge
• Own the data: monitor key membership KPI’s and use insights and experience to inform strategic decision-making
• Partner with marketing team: actively participate in marketing initiatives and promotions to drive awareness and generate leads
• Lead pre-sale and opening processes: develop/implement a plan, drive effective communication of the goals across the team

Leadership & Team Management

• Change management: Instill and show an “adapt and overcome” mentality
• Build and cultivate a high performing, engaged team: Foster a positive and collaborative work environment where employees feel valued, motivated, and empowered to succeed, and two-way communication is open, comfortable, and honest.
• Develop and coach team members: Provide effective training and coaching to ensure all team members possess the skills and knowledge needed to succeed in their roles.
• Lead by example: Demonstrate exceptional work ethic, energy, communication, and customer service skills, inspiring your team to do the same.
• Performance management: Implement effective performance management practices, including setting SMART goals, providing regular feedback, and conducting performance reviews, as well as asking for feedback on your performance as the leader

Operational Excellence

• Ensure smooth and efficient daily operations: Oversee all aspects of studio operations, including scheduling, staff assignments, inventory management, and adherence to company policies and procedures.
• Maintain a clean, inviting, professional and safe studio environment: Implement and enforce hygiene and safety protocols to create a comfortable and enjoyable experience for all guests and members.
• Manage studio cleanliness: Allocate cleaning staff in a manner that drives an amazing studio experience, keeping attrition under 7%.
• Identify and implement operational improvements: Keep a strong pulse on your studio. Continuously identify opportunities for improvement in the team member and member experience. Implement effective solutions as needed.

Skills & Qualifications:

The ideal candidate we are looking for is not just a sales and customer service expert but also a skilled leader. Proficiency in personal sales, coaching sales teams, sales team management, customer service training, marketing, lead generation, and the ability to lead by example are essential qualities. In addition, the ideal candidate will possess the following skills and qualifications:

• High School Diploma or GED required. Degree in related field preferred.
• Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator Certifications (AED) training required
• 3+ years of experience in a sales environment, wellness or fitness sales is preferred
• 2+ years of experience managing a team of 5+employees in a fitness, wellness, or customer service setting
• Experience in hiring, training and developing staff on sales and performance
• Experience with studio openings and achieving performance goals during all grand opening phases
• Company training programs
• Access to all SWTHZ locations

About SWTHZ:

SweatHouz (SWTHZ) is a premier boutique wellness brand and a leader in contrast therapy, committed to enhancing the well-being of its clients. SWTHZ offers an unparalleled health and wellness experience grounded in scientific research by integrating infrared saunas, cold plunges, and vitamin-C showers in a luxurious private suite environment.

SWTHZ currently operates 50+ corporate and franchised contrast therapy studios and expects to open 100 additional locations in the next 12 months across 50 states.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Wellness and Fitness Services

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