Studio Manager

Club Pilates

Boulder (CO)

On-site

USD 60,000 - 80,000

Full time

6 days ago

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Benefits offered by this job

Monthly bonus

Total compensation: $60,000-$80,000

401K with company match

Health Insurance

Unlimited Club Pilates Membership

Growth opportunities

Job summary

Club Pilates Boulder County is seeking a dynamic Studio Manager to lead sales and customer service initiatives, train staff, and drive retention in a growing wellness community. The role oversees operations, events, content creation, and performance management to ensure a premier member experience.

Ideal candidates bring 2+ years in fitness sales, strong communication, and a passion for health. This on-site leadership role offers promising growth and a competitive compensation package with bonus

Qualifications

2+ years of fitness or relevant sales experience.
Strong sales and customer service leadership.
Goal-oriented with ability to hit membership and training targets.
Excellent communication and public speaking skills.

Responsibilities

Train & Lead Sales & Customer service team members.
Maintain, update, train & ensure compliance to studio operating SOPs.
Lead member retention efforts and grass roots marketing.
Plan, organize and carry out studio events, promotions, and contests.
Create content for newsletters and social media.
Lead member milestone reporting and communications.
Oversee email blasts, flyers, and member communications.
Assist RGM & LI with Performance Management.
Be the go-to for daily studio sales & customer service operations.
Answer questions on member agreements, invoices, and POS notes.
Drive sales goals in memberships, retail, and private training.
Organize retail and manage inventory orders.
Maintain cleaning schedules and overall studio appearance.
Manage team meetings and ensure adherence to procedures.

Skills

Fitness sales experience

Sales leadership

Customer service

Public speaking

Organized

Data management

Communication

Tools

ClubReady POS

Job description

Company Overview

Are you a positive and energetic person who has a passion for the health and wellness of your community? Are you a sales and customer service leader that is eager to grow your career within the fitness industry? If so, you would be an amazing fit for the community at Club Pilates! The mission of Club Pilates Boulder County is to improve the health of the community by making world-class Pilates accessible to everyone. We do this through our 3 Core Values of Community, Collaboration, & Customer Service.

Studio Manager

We are looking for a positive and energetic Studio Manager to be a part of our team. This position has a pivotal impact on the ongoing studio operations and the healthy experience we provide for our members every day. The right person will naturally exhibit & lead through the 3 Studio Core Values listed above along with their passion to promote health through Pilates.

We are a growing company that has 4 locations in Boulder County and are looking for people to grow their careers with us.

Job Responsibilities (not limited to):

Studio Management Responsibilities

Train & Lead Sales & Customer service team members
Maintain, update, train & ensure compliance to studio operational SOPs
Lead member retention efforts
Lead grass roots marketing efforts
Plan, organize, and carry out studio member & team events, contests, promotions, etc
Create content (text, pictures, video, etc) for newsletters & social media
Lead member milestone efforts (reporting, communication to team, member gifts)
Create content for email blasts, flyers, and other member communication
Assist RGM & LI with Performance Management

Sales & Customer Service Team Lead Responsibilities

Be the go-to for the team and members for daily studio sales & customer service operations
Answer detailed member agreement & invoice questions (from members & other sales team members) through shift notes &/or phone, text, email
Ensure team is following procedures & best practices
Drive team to achieve sales goals in memberships, retail, and private training
Align team and rally towards retention and sales goals
Facilitate regular sales & customer service team meetings
Maintain & ensure compliance to cleaning schedule
Organize retail and maintain inventory order requests
Organize team & member events

Personal Sales & Customer Service Responsibilities:

Perform sales process tasks to establish a relationship with prospects, get them scheduled intro classes, and fit them with the best membership
Complete prospect & member communication tasks (via text/phone) & diligently track within POS database system (ClubReady)
Create and maintain a welcoming, positive and fun studio environment
Provide the highest level of hospitality & customer service to members, prospective clients
Independently make decisions related to high level customer service
Maintain product knowledge for all promotions, memberships, pricing, etc.
Establish relationships with prospect & members to meet individual needs
Perform all operational studio duties: completing daily tasks, check-in members, register new clients, answer and return all incoming calls and emails
Perform daily cleaning tasks and be accountable for the appearance of the studio and equipment
Ability to multi-task, be a problem solver and come up with quick solutions
Energetic, happy, people-person
Be enthusiastic and passionate about Club Pilates

Qualifications and Skills

2+ years of fitness or relevant sales experience.
Confident in generating personal sales and leading Sales & Customer Service Team
Goal-oriented with an ability to achieve sales in memberships, retail, and private training
Communicate professionally and effectively to clients and colleagues
Excellent public speaking skills & comfort speaking in front of groups
Contains self-initiative to jump in wherever is necessary
Availability to work weekends
Ability to recognize areas of improvement and make changes using good judgement.
An affinity and passion for fitness.
Solid writing and grammar skills.
Highly organized, proficient in data management, ability to prioritize and meet deadlines.
Professional, punctual, reliable and neat.
Strong attention to detail and accuracy.
Trustworthy and ability to handle confidential information.
Ability to work harmoniously with co-workers, clients and the general public.
Proficiency with computers and Studio software.