Studio Lead - Sunset Harbour

JETSET Pilates; Miami (FL); On-site; USD 36,000 - 48,000; Part time

Job summary

A boutique fitness studio in Miami is seeking Studio Leads to provide exceptional service and assist instructors. Responsibilities include greeting clients, processing sales, and maintaining studio cleanliness. Ideal candidates will have strong customer service skills and experience in sales. Candidates must be available for flexible shifts, including mornings, evenings, and weekends. Join a dynamic team focused on creating a welcoming environment and delivering an outstanding fitness experience.

Qualifications

• Strong customer service skills and ability to create a welcoming environment.
• Excellent communication and interpersonal skills.
• Experience in sales transactions and retail operations.

Responsibilities

• Assist in delivering the boutique fitness experience.
• Provide high-level customer service to clients.
• Sell memberships and facilitate new sales.
• Recruit and retain clients, address questions, resolve issues, refer feedback appropriately.
• Sell memberships and class packages in person, online, and by phone.
• Use the CRM system (AXLE) to facilitate new sales with GM/Owner-Operator.
• Maintain a clean, organized front desk and lobby.
• Process retail sales and restock inventory as needed.

Skills

Customer service

Communication

Sales

CRM AXLE

Phone support

Tools

CRM system (AXLE)

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.