Studio Lead - RiNo

JETSET Pilates; Denver (CO); On-site; USD 19,000 - 30,000; Part time

Job summary

A boutique fitness studio in Denver, Colorado, seeks Studio Leads to provide exceptional service and assist clients and instructors. Ideal candidates should have strong customer service and sales skills, coupled with the ability to maintain an organized environment. Responsibilities include answering inquiries, selling memberships, and ensuring a welcoming atmosphere. Must be flexible to work morning, evening, and weekend shifts. Join our dynamic team and contribute to an unforgettable fitness experience.

Qualifications

• Ability to work flexible hours, including mornings, evenings, and weekends.
• Proven track record of customer service excellence.
• Experience in sales and retail transactions.
• Sell memberships and class packages in-person, online, and by phone.
• Work morning, evening, and weekend shifts as necessary.

Responsibilities

• Provide exceptional service and support to clients and staff.
• Maintain a clean and organized environment.
• Assist instructors with studio operations.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

Skills

Customer service

Communication

Sales

Retail

Tools

Client Relationship Manager (CRM) system (AXLE)

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.