Studio Lead - Northern Liberties

JETSET Pilates; Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Part time

Job summary

A boutique fitness studio in Philadelphia seeks a dynamic Studio Lead to enhance client experience and support staff. Responsibilities include delivering exceptional customer service, managing client check-ins, selling memberships, and maintaining a clean environment. The ideal candidate has strong communication skills and retail sales experience. Flexible hours are required, including mornings, evenings, and weekends.

Qualifications

• Exceptional customer service skills are essential for building client rapport.
• Strong communication abilities for interacting with clients and staff.
• Sales experience, especially in a retail or fitness environment, is preferred.

Responsibilities

• Assist in delivering a boutique fitness experience to every client.
• Provide high-level customer service to clients upon arrival and departure.
• Sell memberships and class packages through various sales channels.

Skills

Customer service

Communication

Sales skills

Tools

Client Relationship Manager (CRM) system (AXLE)

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.